Operations Lead, Visa Center

Trinity Workforce Solutions Inc; Makati; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Trinity Workforce Solutions Inc. is seeking a Deputy Manager – Operations to oversee daily operations at the Visa Application Centre, focusing on efficiency, productivity, and high-quality customer service.

The role aims to achieve performance goals aligned with service standards and organizational objectives. The candidate should have a graduate degree with 2–3 years of experience in travel, tourism, or service, and a strong customer service background; fresh graduates will be considered.

Qualifications

• Graduate degree or global equivalent.
• 2–3 years in travel, tourism, or service with strong customer service.
• Fresh graduates will be considered.

Responsibilities

• Oversee daily administrative tasks, including document processing, cash handling, and data recording.
• Ensure accurate and timely documentation, scrutiny, and verification for visa processing, and maintain thorough records of all application data.
• Handle cash and banking transactions, if assigned, while ensuring the overall security of both physical assets and data at the Visa Application Centre (VAC).
• Manage the logistics of delivery to consulates, applicants, or logistics companies, ensuring adherence to SLAs and SOPs.
• Ensure visa application accuracy, eliminating address errors and maintaining compliance with service standards and ethical guidelines.
• Continuously improve productivity, security, and process compliance by participating in regular self-development training and certifications.

Skills

Customer service

Operations management

Leadership

Process improvement

Education

Graduate degree

Job description

Trinity Workforce Solutions Inc. is seeking a Deputy Manager – Operations to oversee daily operations at the Visa Application Centre, focusing on efficiency, productivity, and high-quality customer service.

The role aims to achieve performance goals aligned with service standards and organizational objectives. The candidate should have a graduate degree with 2–3 years of experience in travel, tourism, or service, and a strong customer service background; fresh graduates will be considered.