Operations Lead - Field Service & Repair Excellence

Meralco Industrial Engineering Services Corporation; Metro Manila; Presencial; PHP 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Meralco Industrial Engineering Services Corporation is seeking a Lead for Operations Services to oversee repair and maintenance operations. You will assess customer requests, determine technical requirements, and coordinate technicians and service providers to deliver timely, safe, and quality repairs.

The role requires strong technical, problem-solving, and communication skills, with a focus on customer satisfaction and efficient service delivery in a dynamic field environment.

Formación

• Engineering degree preferred or college-level, relevant technical education.
• Experience in electrical, civil, HVAC, plumbing, or general repair works.
• Broad understanding of residential, commercial, and facility repairs.
• Experience coordinating technicians or service providers is a plus.
• Strong technical, problem-solving, and coordination skills.
• Good communication and customer-service abilities.

Responsabilidades

• Oversee day-to-day repair and maintenance service operations.
• Assess customer requests and determine technical requirements.
• Coordinate and assign jobs to technicians and service providers.
• Review scope, materials, manpower, and estimated requirements.
• Monitor progress and quality of repairs; provide guidance to technicians.
• Coordinate with customers and address service-related concerns.
• Ensure safety, quality, and operational compliance.
• Monitor service costs and optimize resource use.
• Improve processes for efficient service delivery.

Conocimientos

Technical coordination

Problem-solving

Customer service

Communication

Educación

Engineering degree preferred

Descripción del empleo

Meralco Industrial Engineering Services Corporation is seeking a Lead for Operations Services to oversee repair and maintenance operations. You will assess customer requests, determine technical requirements, and coordinate technicians and service providers to deliver timely, safe, and quality repairs.

The role requires strong technical, problem-solving, and communication skills, with a focus on customer satisfaction and efficient service delivery in a dynamic field environment.