Lead, Operations

Meralco Industrial Engineering Services Corporation; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Meralco Industrial Engineering Services Corporation is seeking a Lead for Operations Services to oversee repair and maintenance operations. You will assess customer requests, determine technical requirements, and coordinate technicians and service providers to deliver timely, safe, and quality repairs.

The role requires strong technical, problem-solving, and communication skills, with a focus on customer satisfaction and efficient service delivery in a dynamic field environment.

Qualifications

• Engineering degree preferred or college-level, relevant technical education.
• Experience in electrical, civil, HVAC, plumbing, or general repair works.
• Broad understanding of residential, commercial, and facility repairs.
• Experience coordinating technicians or service providers is a plus.
• Strong technical, problem-solving, and coordination skills.
• Good communication and customer-service abilities.

Responsibilities

• Oversee day-to-day repair and maintenance service operations.
• Assess customer requests and determine technical requirements.
• Coordinate and assign jobs to technicians and service providers.
• Review scope, materials, manpower, and estimated requirements.
• Monitor progress and quality of repairs; provide guidance to technicians.
• Coordinate with customers and address service-related concerns.
• Ensure safety, quality, and operational compliance.
• Monitor service costs and optimize resource use.
• Improve processes for efficient service delivery.

Skills

Technical coordination

Problem-solving

Customer service

Communication

Education

Engineering degree preferred

Job description

About the role

Lead, Operations Services who will oversee the overall technical and service operations of our repair and maintenance services. The role will be responsible for assessing customer service requests, identifying the appropriate technical requirements, coordinating with technicians and service providers, and ensuring that repair and maintenance jobs are completed efficiently, safely, and according to quality standards.

Key responsibilities

• Oversee day-to-day repair and maintenance service operations
• Assess customer requests and determine the appropriate technical requirements
• Coordinate and assign jobs to technicians and service providers
• Review the scope, materials, manpower, and estimated requirements for each job
• Monitor the progress and quality of completed repair and maintenance worksProvide technical guidance and support to technicians when needed
• Coordinate with customers and address service-related concerns
• Ensure compliance with safety, quality, and operational requirements
• Monitor service costs and help ensure efficient utilization of resources
• Develop and improve processes for efficient service delivery

About you

• Preferably College level or a graduate of Engineering, Technical, or other related courses
• Experience or working knowledge in electrical, civil, air-conditioning, plumbing, or general repair and maintenance works
• Broad understanding of common residential, commercial, and facility repair requirements
• Experience in coordinating technicians, contractors, or service providers is an advantage
• Strong technical, problem-solving, and coordination skills
• Good communication and customer service skills
• Willing to handle various technical service requirements and field-related concerns