Lead, Operations Center Management

MERALCO; Pasig; On-site; PHP 2,500,000 - 4,000,000; Full time

Job summary

MERALCO is seeking an Operations Center Management Lead to develop and manage its ICT Command Center and proactive end-to-end event management. The role focuses on Service Level monitoring, measurement and reporting aligned to Meralco’s operational and strategic goals.

The candidate should bring extensive ICT lifecycle and enterprise systems experience, with a track record of leading cross-functional teams and coordinating with outsourcing partners to optimize ICT service performance.

Qualifications

• Bachelor’s or Master’s degree in engineering, CS, or IS.
• 8–10 years in ICT with cross-functional leadership experience.
• Experience with enterprise-wide systems (ERP, CRM, Asset/HR) and cross-functional delivery.
• Experience managing operations of enterprise-class applications and tools.

Skills

ICT Lifecycle

IT Service Operations

Service Level Management

ICT Technologies

Cross-functional leadership

Education

Bachelor’s or Master’s degree in engineering/CS/IS

Tools

ITIL Certification

IT4IT Enterprise Architecture

Project Management

Job description

The Operations Center Management Lead is responsible in developing, establishing, managing and leading Meralco’s ICT Command Center and Meralco ICT’s proactive end-to-end ICT Event Management and Service Level monitoring, measurement and reporting that is aligned to business operations and in support to the operational and strategic goals of the company.

TECHNICAL COMPETENCIES

• Strong knowledge and experience in various facets of ICT Lifecycle Management (from Enterprise Architecture, ICT Planning, Governance, Delivery to Service Management/ Operations) which will provide the necessary understanding in ensuring the alignment of ICT to the business
• Strong experience and technical knowledge in IT Service Operations Processes (or ITIL-based Operations Support and Analysis which include Request Fulfilment, Event and Incident Management, Problem Management, Change Management, Configuration/Asset/CMDB)
• Strong knowledge and actual experience on the practice of Serve Level Management
• Strong technical knowledge on various technologies across the entire ICT Landscape (from datacentre infrastructure, operating systems, platforms networking and communications, security, integration, etc.)
• Strong knowledge and actual experience implementing systems and tools for ICT Service Performance Management Systems

QUALIFICATIONS

• Bachelor’s or master’s degree in engineering, Computer Science, Information Systems, or equivalent
• 8 to10 years of solid work experience in various areas of ICT and with experience in managing, orchestrating cross-functional teams, projects or outsourcing partners
• Has extensive experience and direct participation / leadership in implementations various of enterprise-wide systems that cut across the business entire lifecycle (e.g. ERP, CRM, Asset Management, HR Systems, etc.)
• Has extensive knowledge and experience in managing the operations of enterprise-class application systems, infrastructure and tools
• Attendance or certifications on trainings such as ITIL (foundation and specializations), IT4IT Enterprise Architecture, Project Management, software development lifecycle (Waterfall, Agile, DevOps)