Travel Program Operations Lead

Teleperformance; Philippines; On-site; PHP 391,000 - 558,000; Full time

Job summary

Teleperformance Philippines seeks a skilled team lead with strong leadership and assistant manager capabilities to drive customer service operations. The role focuses on coordinating daily tasks, guiding a mixed team, and ensuring high-quality support across multiple channels.

Ideal candidates bring experience in BPO travel or hospitality programs, with the ability to mentor colleagues, implement improvements, and act as a focal point for complex matters within a fast-paced contact center

Qualifications

• Experience leading teams in BPO travel or hospitality programs.
• Ability to coordinate daily operations and supervise lower-level specialists.
• Experience developing solutions and sharing best practices.

Responsibilities

• Coordinate the daily operations within the team and ensure service levels.
• Serve as a single point of contact for complex issues and drive resolution.

Skills

Leadership

Assistant Manager

Job description

Teleperformance Philippines seeks a skilled team lead with strong leadership and assistant manager capabilities to drive customer service operations. The role focuses on coordinating daily tasks, guiding a mixed team, and ensuring high-quality support across multiple channels.

Ideal candidates bring experience in BPO travel or hospitality programs, with the ability to mentor colleagues, implement improvements, and act as a focal point for complex matters within a fast-paced contact center