Operations Lead & Asset Coordination Specialist

Xerox; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Xerox Cebu seeks an Operations Lead to oversee day-to-day operations, drive performance and quality, and serve as the primary escalation point for the team and stakeholders, across assigned geography.

You will collaborate with Operations Leads, project managers, and IT teams to resolve issues, conduct root-cause analyses, and provide coaching and training to ensure adherence to global policies and continuous improvement.

Qualifications

• Experience in operations and process improvements.
• Ability to lead cross-functional teams.
• Strong analytical and communication skills.

Responsibilities

• Act as the Operations Lead on core function/shift/geography assigned.
• Provide consultations to internal or external teams that require the technical or process or E2E expertise
• Provide supervisory floor support to operations for any business-related activities & issues. Support the operations manager in all operational aspects of the role.
• Collaborate with other Operations Leads, project managers, and stakeholders to ensure alignment for business objectives/requirements.
• Conduct initial investigation and Root Cause Analysis for the resolution of escalations and operational issues.
• Be the primary escalation contact for the operations managers with the stakeholders, as needed, particularly when there is a large scope and stakeholder management from the operations manager.
• Identify chronic process and system issues and work with Process Analyst for resolution.
• Work with Tech Ops, Business Applications Support and IT/EBA for timely and effective issue resolution.
• Work with Process Analysts for process improvement activities.
• Support governance activities to ensure process adherence and business controls compliance.
• Perform quality audits and metrics tracking for current or new process rollouts.
• Conduct User Acceptance Tests for process changes.

Skills

Leadership

Process governance

Root cause analysis

Stakeholder management

Coaching

Tools

MS Office

Visio

Job description

Xerox Cebu seeks an Operations Lead to oversee day-to-day operations, drive performance and quality, and serve as the primary escalation point for the team and stakeholders, across assigned geography.

You will collaborate with Operations Leads, project managers, and IT teams to resolve issues, conduct root-cause analyses, and provide coaching and training to ensure adherence to global policies and continuous improvement.