Marketing Operations & Strategy Leader

Xerox; Cebu City; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Xerox Cebu City is seeking a Marketing Operations Manager to lead the Cebu marketing operations teams, driving day-to-day execution, service delivery, and performance against SLAs. You will manage staffing, budgeting, and continuous improvement initiatives across Customer Experience, Marketing Services & Support, Design, Analytics, and eCommerce to ensure reliable support and global alignment.

Strong leadership, strategic thinking, and data-driven decision making are essential for success in a

Qualifications

• Bachelor’s degree in marketing, business, or related field.
• 8–10+ years in marketing operations or shared services.
• Experience leading global teams and stakeholders.

Responsibilities

• Provides leadership and operational oversight of Cebu marketing teams, ensuring daily work is planned, prioritized, monitored, and delivered in line with priorities.
• Oversees service delivery for Customer Experience, Marketing Services & Support, Marketing Design, Marketing Data & Analytics, and eCommerce with KPI alignment.
• Builds and maintains a capable team via recruitment, onboarding, succession, performance, coaching, and planning with global stakeholders.
• Manages resource planning, workload distribution, capacity, budgeting inputs, and cost discipline for efficient resource use.
• Oversees performance management frameworks, SLAs, KPIs, metrics, and business reviews to monitor quality and stakeholder satisfaction.
• Ensures standardized processes, governance, documentation, quality controls, and best practices across functions.
• Identifies continuous improvement opportunities, including process simplification and automation.
• Coordinates with global leaders to support campaign execution and stakeholder requests.

Skills

Leadership

Stakeholder management

Strategic thinking

Customer-centric

Data-driven decisions

Communication

Project management

Digital marketing

Lean Six Sigma

Education

Bachelor's degree in marketing

8-10+ years marketing operations

Global team experience

MarTech & analytics familiarity

Job description

Xerox Cebu City is seeking a Marketing Operations Manager to lead the Cebu marketing operations teams, driving day-to-day execution, service delivery, and performance against SLAs. You will manage staffing, budgeting, and continuous improvement initiatives across Customer Experience, Marketing Services & Support, Design, Analytics, and eCommerce to ensure reliable support and global alignment.

Strong leadership, strategic thinking, and data-driven decision making are essential for success in a