Operations Lead - Accounting Services | Night Shift

CPS Asia Pacific; Eastern Manila District; Vor Ort; PHP 670.000 - 1.004.000; Vollzeit

Zusammenfassung

CPS Asia Pacific is seeking an proactive Operations Lead for Accounting Services to oversee daily workflows, monitor team performance, and ensure quality service delivery on a night shift in Ortigas Center, Pasig City. The role focuses on building scalable processes, guiding a growing operations team, and collaborating with cross-functional colleagues to address challenges.

Ideal candidates have 4–5 years of experience in operations or BPO environments, strong listening and communication skills,

Qualifikationen

• Bachelor's degree in Business Administration, Management, Operations Management.
• Up to 5 years of relevant experience in operations, team coordination, process management.
• Experience in accounting services, financial operations, shared services, or BPO is an advantage.
• Strong listening, interpersonal, and communication skills.
• Good organizational, analytical, and problem-solving abilities.
• Willingness to work onsite in Ortigas Center, Pasig City, on a night-shift schedule.

Aufgaben

• Coordinate daily operational activities to maintain smooth workflows and timely service delivery.
• Monitor team productivity, attendance, work quality, and overall performance.
• Identify process gaps and recommend practical adjustments to improve efficiency.
• Support the implementation and consistent application of operational guidelines.
• Track operational metrics and prepare reports on productivity, quality, attendance, and workflow performance.
• Provide regular updates to management regarding progress, challenges, and areas for improvement.
• Review performance trends and help identify opportunities for corrective action.
• Ensure operational activities align with company policies, service expectations, and established standards.
• Take on additional operational responsibilities as business needs develop.
• Build a practical understanding of the business before recommending or implementing significant changes.

Kenntnisse

Listening skills

Interpersonal skills

Communication skills

Organizational skills

Analytical skills

Problem solving

Team coordination

Cross-functional collaboration

Ausbildung

Bachelor's degree in Business Administration, Management, Operations Management

Jobbeschreibung

Operations Lead - Accounting Services | Night Shift

We are looking for a proactive and adaptable Operations Lead - Accounting Services to help manage daily workflows, support team performance, and maintain efficient service delivery within a growing accounting services environment.

This opportunity is suited to a developing leader who is ready to take on greater responsibility and build experience in operational management. We welcome candidates with relevant experience in operations, team coordination, or process improvement who demonstrate sound judgment, strong listening skills, and a willingness to learn.

We believe effective leadership starts with understanding the business, listening to people, and making informed decisions. The successful candidate should be approachable, accountable, receptive to feedback, and comfortable working with different teams to address challenges and improve operational results.

Key Responsibilities

Daily Operations & Workflow Management

Coordinate daily operational activities to maintain smooth workflows and timely service delivery.

Monitor team productivity, attendance, work quality, and overall performance.

Help ensure operational tasks are completed according to established procedures and deadlines.

Identify process gaps and recommend practical adjustments to improve efficiency.

Support the implementation and consistent application of operational guidelines.

Team Coordination & Support

Work closely with team members to understand challenges, clarify expectations, and provide day-to-day guidance.

Promote open communication, collaboration, and accountability across the team.

Assist in addressing performance concerns and escalating issues when additional support is needed.

Coordinate with other departments to resolve operational dependencies and maintain workflow continuity.

Encourage a supportive team environment where employees feel comfortable raising concerns and sharing ideas.

Reporting & Performance Monitoring

Track operational metrics and prepare reports on productivity, quality, attendance, and workflow performance.

Provide regular updates to management regarding progress, challenges, and areas for improvement.

Review performance trends and help identify opportunities for corrective action.

Ensure operational activities align with company policies, service expectations, and established standards.

Participate in initiatives designed to improve operational processes and team effectiveness.

Receive and apply feedback from management and colleagues to strengthen leadership capabilities.

Adapt to changing priorities, business requirements, and operational challenges.

Build a practical understanding of the business before recommending or implementing significant changes.

Take on additional operational responsibilities as business needs and individual capabilities develop.

Qualifications

Bachelor's degree in Business Administration, Management, Operations Management, or a related field.

Up to 5 years of relevant experience in operations, team coordination, process management, or a similar function.

Candidates preparing for their first formal operations leadership role are encouraged to apply.

Experience in accounting services, financial operations, shared services, or BPO is an advantage.

Strong listening, interpersonal, and communication skills.

Good organizational, analytical, and problem-solving abilities.

Ability to monitor tasks, manage competing priorities, and follow through on commitments.

Comfortable collaborating with team members, management, and cross-functional stakeholders.

Willingness to receive constructive feedback and continuously develop professional skills.

Demonstrates accountability, sound judgment, adaptability, and a hands-on working style.

Willing to work onsite in Ortigas Center, Pasig City, on a night-shift schedule.

Ideal Candidate

The ideal candidate is an emerging operations leader who values collaboration, accountability, and continuous improvement. They understand the importance of listening to employees, learning established processes, and considering different perspectives before making decisions.

Rather than relying on titles or hierarchy, they focus on helping the team perform effectively, resolving day-to-day challenges, and developing the skills needed to take on broader management responsibilities over time.

This role offers an opportunity to grow into a more senior operations position while contributing to the success of a growing accounting services team.