Service Delivery Manager - Accounting Operations
Capacita Human Resource Management Consultancy
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Capacita Human Resource Management Consultancy is seeking an experienced BPO Operations Manager / Service Delivery Manager for Accounting Operations in Alabang (Muntinlupa). The role covers leadership, process optimization, and ensuring service delivery excellence in a hybrid setup.
You will oversee accounting workflows, manage high-performing teams, monitor KPIs, and drive continuous improvement while aligning with client expectations and quality standards.
Qualifications
- Bachelor's degree in any field.
- At least 5 years of operations management experience, preferably in BPO/shared services.
- Experience as BPO Operations Manager or Service Delivery Manager.
- Strong background in accounting operations, finance workflows, or business process services.
- Proven ability to lead teams, manage performance, and hit KPIs/SLAs.
Responsibilities
- Lead, coach, and develop operations supervisors and team members to achieve targets.
- Oversee accounting-related workflows and service delivery processes.
- Monitor productivity, quality, accuracy, and KPI/SLA compliance.
- Identify bottlenecks and drive process improvements.
- Manage client relationships and stakeholder expectations.
- Ensure adherence to quality, governance, and data privacy standards.
Skills
Education
Tools
Job description
Salary: PHP 80,000 – PHP 150,000 per month
Location: Alabang, Muntinlupa City
Work Setup: Hybrid
Employment Type: Full-Time
Hiring Status: URGENT HIRING!
Are you an experienced BPO Operations Manager or Service Delivery Manager with a strong background in accounting operations, financial processes, or shared services?
We are looking for a results-driven operations leader to oversee accounting-related business workflows, manage high-performing teams, ensure service delivery excellence, and drive continuous process improvement.
This opportunity is ideal for professionals who have experience managing BPO or shared services operations supporting accounting, finance, or other business support functions. The successful candidate will take ownership of operational performance, team development, quality assurance, client satisfaction, and compliance with established service standards.
If you have strong leadership skills, a data-driven mindset, and a proven track record of delivering operational results in a fast-paced environment, this could be your next career opportunity!
- Lead, coach, and develop operations supervisors and team members to achieve business objectives and performance targets.
- Oversee day-to-day operations and ensure efficient execution of accounting-related workflows and service delivery processes.
- Monitor productivity, quality, accuracy, and team performance to ensure compliance with established KPIs and SLAs.
- Establish clear performance expectations and implement coaching, training, and development initiatives.
- Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
- Oversee operational workflows related to accounting, financial administration, and business support services.
- Monitor workflow efficiency, processing accuracy, turnaround times, and adherence to established procedures.
- Identify operational bottlenecks, service delivery gaps, and opportunities to improve productivity and process consistency.
- Work with relevant stakeholders to optimize resource allocation and ensure smooth execution of daily operations.
- Support the implementation of standardized procedures and controls to improve operational efficiency and service quality.
- Monitor and analyze KPIs, SLAs, productivity metrics, quality scores, and other operational performance indicators.
- Prepare regular performance reports, operational updates, and recommendations for senior management.
- Identify trends and performance gaps and implement corrective and preventive action plans.
- Use data-driven insights to improve service delivery, team performance, and overall operational effectiveness.
- Ensure that business objectives, client expectations, and operational targets are consistently met.
- Maintain effective working relationships with clients, internal stakeholders, and business partners.
- Coordinate with relevant departments to streamline processes and resolve operational concerns.
- Address escalations, investigate recurring issues, and implement appropriate solutions.
- Communicate operational results, challenges, and improvement initiatives to management and stakeholders.
- Ensure service delivery activities remain aligned with client expectations and contractual requirements.
- Ensure adherence to quality management systems, information security requirements, data privacy regulations, and company policies.
- Oversee quality assurance initiatives to maintain accuracy, consistency, and compliance across operational workflows.
- Identify potential operational risks and implement appropriate controls and mitigation measures.
- Support process documentation, training development, and continuous improvement initiatives.
- Ensure consistent compliance with internal procedures and established service delivery standards.
To be considered for this opportunity, candidates should possess the following:
- Bachelor's degree in any field.
- At least 5 years of operations management experience, preferably in a BPO or shared services environment.
- Previous experience as a BPO Operations Manager, Service Delivery Manager, or equivalent operations leadership professional.
- Strong background in accounting operations, finance-related workflows, financial administration, or business process services.
- Experience leading teams, managing operational performance, and consistently achieving KPIs and SLAs.
- Demonstrated ability to analyze performance metrics, prepare reports, and implement process improvement strategies.
- Experience managing client relationships, stakeholder expectations, and operational escalations.
- Familiarity with operations management software, reporting tools, and relevant business systems.
- Strong leadership, analytical, communication, and problem-solving skills.
- Ability to manage competing priorities, adapt to change, and perform effectively in a fast-paced environment.
- Willingness to work on a hybrid setup in Alabang and accommodate a shifting schedule.
Preferred Qualifications:
- Experience in accounting BPO, finance and accounting shared services, or similar business support operations.
- Exposure to quality assurance, governance, compliance, and process improvement frameworks.
- Professional certifications in Operations Management, Business Administration, Accounting, or related disciplines are an advantage.
Enjoy a competitive compensation package and employee benefits!
- Competitive Salary: PHP 80,000 – PHP 150,000 per month
- Day 1 HMO coverage with one free dependent
- Life insurance coverage starting Day 1
- Paid leave credits
- 13th-month pay
- Parking facilities
- Company events
- Career development and professional growth opportunities
- Position: BPO Operations Manager / Service Delivery Manager – Accounting Operations
- Employment Type: Full-time
- Location: Alabang, Muntinlupa City
- Work Arrangement: Hybrid
- Schedule: Shifting
- Hiring Priority: Urgent
Candidates who can start immediately or within a short notice period are highly encouraged to apply.
Applicants must be willing to report onsite in Alabang as required and remain flexible with changing operational schedules.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
