Operations Head

SMITS, Inc. - IT Company of San Miguel Corporation; Pasig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

SMITS, Inc. - IT Company of San Miguel Corporation is seeking an experienced Operations Manager to oversee service delivery, workforce planning, and payroll processes within a financial services-focused environment.

The role requires leadership of cross-functional teams, strong stakeholder management, and a focus on process discipline to ensure accurate reporting and compliant payroll operations in a fast-paced setting.

Qualifications

• 5–7 years of experience in operations management.
• Strong background in financial services and contact center operations, including service delivery, workforce management, and performance monitoring.
• Hands-on experience in payroll processing and knowledge of payroll compliance and regulatory requirements.
• Experience in financial services operations, including transaction processing, reporting, or client servicing.
• Solid understanding of HR processes, employee services, and HR operations.
• Experience leading teams and managing cross-functional workflows.

Responsibilities

• Lead teams and manage cross-functional workflows.
• Oversee service delivery, workforce management, and performance monitoring.
• Ensure payroll processing accuracy and regulatory compliance.
• Support operations in financial services, including reporting and client servicing.
• Drive HR processes and employee services improvements.

Skills

Leadership

People management

Communication

Stakeholder management

Analytical thinking

Problem solving

Multi-tasking

Tools

HRIS

Payroll systems

Contact center tools

MS Office

Job description

• At least 5-7 years of experience in operations management.
• Strong background in financial services and contact center operations, including service delivery, workforce management, and performance monitoring.
• Hands-on experience in payroll processing and knowledge of payroll compliance and regulatory requirements.
• Experience in financial services operations, including transaction processing, reporting, or client servicing.
• Solid understanding of HR processes, employee services, and HR operations.
• Experience leading teams and managing cross-functional workflows.

Skills and Competencies

• Strong leadership and people‑management skills.
• Excellent communication and stakeholder management abilities.
• Analytical and problem‑solving skills with the ability to interpret data and make informed decisions.
• Proficiency in MS Office applications; experience with HRIS, payroll systems, or contact center tools is an advantage.
• High attention to detail, accuracy, and process discipline.
• Ability to work in a fast‑paced environment and manage multiple priorities.