Operations Excellence, SCommerce

Shopee; Philippines; On-site; PHP 400,000 - 660,000; Full time

Job summary

Shopee's Supply Chain Operations team owns the end-to-end fulfillment journey, from order to delivery. You will be the go-to expert on warehouse processes, using data and Lean methods to streamline workflows, cut costs, and improve buyer and seller experiences across our facilities.

You will work hands-on with warehouse teams and cross-functional partners to translate improvements into measurable results, training staff on SOPs and new rollouts while staying ahead of trends and automation

Qualifications

• Bachelor's degree in Industrial Engineering, SCM, Logistics, or related field.
• 1-3 years in process improvement, process documentation, or audits (warehouse/logistics preferred).
• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience with business process mapping and flowcharts.
• Proficiency in Microsoft Office; SQL, Apps Script, AI tools a plus.

Responsibilities

• Review supply chain processes and workflows to identify improvement opportunities and roll out best practices across warehouses.
• Define and track KPIs for supply chain activities, using data to pinpoint issues and recommend corrective actions.
• Lead end-to-end process-improvement projects, managing stakeholders and tracking success metrics through to handover.
• Drive supply chain initiatives that improve efficiency, reduce cost, and enhance the buyer and seller experience.
• Act as the subject matter expert for warehouse processes, staying hands-on where it counts.
• Spot emerging trends and automation opportunities to keep the supply chain agile and competitive.
• Identify and mitigate operational risks, including disruptions and quality issues, and ensure regulatory compliance.
• Train employees and agents on SOPs and new process rollouts.
• Use data analytics tools to monitor, assess, and report on fulfillment metrics with clear, data-driven recommendations.
• Run regular process audits to maintain quality and consistency across facilities.

Skills

Analytical skills

Data analytics

Stakeholder management

SQL

Apps Script

AI tools

Microsoft Office

Communication

Education

Bachelor's degree

Tools

WMS

Job description

Sub-team Description

Shopee's Supply Chain Operations team owns the end-to-end fulfillment journey, from the moment a buyer places an order to the moment it arrives at their door. In this role, you'll be the go-to expert on warehouse processes, using data and Lean methodologies to streamline workflows, cut cost, and improve both buyer and seller experience across our facilities. You'll work hands-on with warehouse teams and cross-functional partners to turn process improvements into measurable results.

Job Description

• Review supply chain processes and workflows to identify improvement opportunities and roll out best practices across warehouses.
• Define and track KPIs for supply chain activities, using data to pinpoint issues and recommend corrective actions.
• Lead process-improvement projects end to end, managing stakeholders and tracking success metrics through to handover.
• Drive supply chain initiatives that improve efficiency, reduce cost, and enhance the buyer and seller experience.
• Act as the subject matter expert for warehouse processes, staying hands-on where it counts.
• Spot emerging trends and automation opportunities to keep the supply chain agile and competitive.
• Identify and mitigate operational risks, including disruptions and quality issues, and ensure regulatory compliance.
• Train employees and agents on standard operating procedures and new process rollouts.
• Use data analytics tools to monitor, assess, and report on fulfillment metrics with clear, data-driven recommendations.
• Run regular process audits to maintain quality and consistency across facilities.

What We're Looking For:

• Bachelor's degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or a related field.
• 1-3 years of experience in process improvement, process documentation, or internal/external audits (warehouse or logistics environment preferred).
• Strong analytical and problem-solving skills, with a data-driven approach. Experience and modeling and simulation exercises are a significant advantage.
• Experience with business process mapping and creating flowcharts.
• Solid communication and stakeholder skills, with the ability to take ownership and drive projects.
• Proficiency in Microsoft Office and Google Workspace.
• Proficiency in SQL, Appscripts, AI Tools will be an added advantage

Nice To Have:

• Lean Six Sigma or other process optimization certification/experience.
• Hands-on experience with Warehouse Management Systems (WMS) or similar supply chain tools.
• Experience training teams or rolling out SOPs.
• Exposure to cross-functional project leadership.