Process Excellence Engineer (Operations Excellence - Systems) - SCommerce

Shopee; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Shopee in Manila, Philippines is seeking a Supply Chain Process Specialist to review and streamline warehouse workflows, establishing KPIs and using data to drive improvements across fulfillment operations.

You will lead cross-functional teams, execute process improvements, train staff, and ensure quality and regulatory compliance. Proficiency in WMS and MS Office/Google Suite is required, with 1–2 years' experience in process documentation and audits.

Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain Management, Logistics, or Business Administration.
• Strong leadership and communication abilities, including effective presentation skills.
• Advanced analytical and problem-solving skills.
• High attention to detail for accurate data management and reporting.
• Proficient in supply chain systems such as Warehouse Management Systems (WMS).
• Ability to manage cross-functional teams across departments.
• In-depth knowledge of supply chain concepts, logistics, procurement, and inventory management.
• Skilled in business process mapping and creating flowcharts.
• Good communication and ownership to drive projects.
• 1–2 years of experience in process documentation and audits.
• Lean Six Sigma expertise is an advantage.
• Proficiency in Microsoft Office and Google Suite.

Responsibilities

• Review supply chain processes to identify improvements and streamline warehouse practices.
• Establish and monitor KPIs for all supply chain activities and use data to drive action.
• Lead projects and manage stakeholders to implement improvements.
• Drive execution of supply chain strategies to cut costs and improve buyer/supplier experience.
• Serve as subject-matter expert for warehouse processes.
• Identify trends and automations to keep the supply chain competitive.
• Mitigate risks in fulfillment operations and ensure regulatory compliance.
• Provide training for fixed-term staff and agents on SOPs and changes.
• Use data analytics tools to monitor fulfillment metrics and provide recommendations.
• Regularly audit processes to ensure quality and compliance across facilities.

Skills

Leadership

Analytical thinking

Communication

Attention to detail

Cross-functional collaboration

Process documentation

WMS

Data reporting

Problem-solving

Education

Bachelor's degree in Industrial Engineering

Supply Chain Management

Logistics

Business Administration

Tools

Microsoft Office

Google Suite

Warehouse Management Systems (WMS)

Job description

Job Description

• Regularly review supply chain processes and workflows to identify and develop process improvement plans and support streamlining best practices across warehouses.
• Establish and monitor key performance indicators (KPIs) for all supply chain activities and use data to identify areas for improvement and recommend corrective actions as needed.
• Have strong project and stakeholder management skills to ensure effective implementation and track success metrics before handover to relevant stakeholders.
• Drive the execution of supply chain strategies to improve overall operational efficiency, reduce cost, and enhance buyer and supplier experience.
• Be hands‑on and become the subject‑matter expert for warehouse processes.
• Identify emerging trends and automations to keep the supply chain competitive and agile.
• Control and mitigate risks within fulfillment operations, including potential disruptions and quality issues, to ensure compliance with regulatory requirements.
• Provide training and development for fixed‑term employees and agents to share standard operating procedures and roll out any process improvements.
• Utilize data analytics tools to monitor, assess, and report on fulfillment operations metrics and provide data‑driven recommendations.
• Conduct regular audits of processes to ensure quality control and compliance across different facilities.

Requirements

• Must hold a Bachelor’s degree in Industrial Engineering, Supply Chain Management, Logistics, or Business Administration.
• Demonstrate strong leadership and communication abilities, including effective presentation skills.
• Possess advanced analytical and problem‑solving skills.
• High attention to detail to ensure accuracy in data management and reporting.
• Proficient in supply chain management systems such as Warehouse Management Systems (WMS).
• Capable of managing cross‑functional teams and collaborating across various departments.
• In‑depth knowledge of supply chain concepts, logistics, procurement, and inventory management.
• Skilled in business process mapping and creating flowcharts.
• Good communication skills and able to take ownership to drive projects.
• At least 1 to 2 years of experience in process documentation and conducting internal/external audits.
• Expertise in process optimization methodologies such as Lean Six Sigma is an advantage.
• Proficient in Microsoft Office applications and Google Suite.