Operations Engineer

ING Wholesale Banking; Makati; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

ING is seeking an experienced Operations Engineer for the Java Platform within the Accounts & Cash Management Domain. You will own platform availability, drive observability, and lead lifecycle and migration activities across global teams.

This role focuses on automation, incident management, and regulatory compliance, working in a multidisciplinary Agile environment to deliver secure, scalable financial services.

Qualifications

• 7+ years in Operations/Platform Engineering or DevOps environments.
• Hands-on with Azure DevOps including Pipelines and Repos.
• Expertise in OpenShift and Kubernetes administration.
• Experience with Linux, scripting, and automation.
• Strong observability skills using Grafana/Prometheus/OpenTelemetry.

Responsibilities

• Own platform availability, reliability, performance, and operational stability.
• Lead application lifecycle management, infra upgrades, and platform migrations.
• Drive risk remediation, security initiatives, and regulatory compliance activities.
• Manage major incidents and coordinate service restoration efforts.
• Perform root cause analysis and implement preventive measures.
• Enhance observability via monitoring, dashboards, and runbooks.
• Automate operational processes to improve efficiency and reduce manual effort.
• Collaborate with engineering and security teams to deliver resilient solutions.
• Support IT Operations processes including Incident, Problem, Change, and Release Management.

Skills

DevOps

Platform Engineering

Incident management

RCA & problem solving

Agile collaboration

Tools

Azure DevOps

OpenShift

Kubernetes

Linux

Grafana

Prometheus

OpenTelemetry

ELK Stack

Job description

Operations Engineer (Java Platform)

Build Reliable Platforms. Drive Operational Excellence. Shape the Future of Banking.

At ING, we’re looking for an experienced Operations Engineer to join our Java Platform Team within the Accounts & Cash Management Domain. If you’re passionate about platform reliability, automation, observability, and DevOps practices, this is an opportunity to work on business-critical systems that support millions of customers while collaborating with global engineering teams.

At ING, we’re looking for an experienced Operations Engineer to join our Java Platform Team within the Accounts & Cash Management Domain. If you’re passionate about platform reliability, automation, observability, and DevOps practices, this is an opportunity to work on business-critical systems that support millions of customers while collaborating with global engineering teams.

About The Team

You’ll be part of the Java Platform Team within ING’s Accounts & Cash Management Domain, supporting critical financial services and payment capabilities.

Working in a multidisciplinary Agile environment, you’ll collaborate with engineers, architects, product owners, and platform specialists across multiple locations. Together, you’ll help deliver secure, scalable, and highly available solutions that support essential banking operations.

What You’ll Do

• Owning platform availability, reliability, performance, and operational stability
• Leading application lifecycle management, infrastructure upgrades, and platform migrations
• Driving risk remediation, security initiatives, and regulatory compliance activities
• Managing major incidents and coordinating service restoration efforts
• Performing root cause analysis and implementing preventive measures
• Enhancing observability through monitoring, alerting, dashboards, and operational runbooks
• Automating operational processes to improve efficiency and reduce manual effort
• Collaborating with engineering, architecture, security, and platform teams to deliver resilient solutions
• Supporting IT Operations processes including Incident, Problem, Change, and Release Management

What You’ll Bring

We’re looking for a technology professional who combines strong operational expertise with a continuous improvement mindset.

Required Skills & Experience

• 7+ years of experience in Operations Engineering, Platform Engineering, or DevOps environments
• Strong hands-on experience with Azure DevOps, including Repositories, Pipelines, Boards, Artifacts, and Test Plans
• Expertise in OpenShift and Kubernetes administration and support
• Experience with Linux administration, shell scripting, and automation
• Strong knowledge of observability tools such as Grafana, Prometheus, and OpenTelemetry
• Experience with the ELK Stack (Elasticsearch, Logstash, Kibana)
• Understanding of cloud platforms, infrastructure, networking, containerization, and Infrastructure as Code (IaC)
• Proven experience in incident management, troubleshooting, and service restoration
• Strong analytical, problem solving, and stakeholder management skills
• Experience conducting Root Cause Analysis (RCA) and implementing long-term fixes

What Makes You Successful

• Customer-focused and driven to improve service reliability
• Proactive in identifying and solving operational challenges
• Comfortable working in Agile and international environments
• Passionate about automation, standardization, and continuous improvement
• Strong communicator who can simplify complex technical concepts

Why Join ING?

At ING, we believe in empowering talented people to grow, innovate, and make an impact.

You’ll Have The Opportunity To

• Work on large-scale, business-critical platforms
• Collaborate with global engineering teams
• Drive modernization and cloud-native platform initiatives
• Develop expertise in leading DevOps and observability technologies
• Contribute to a culture of continuous learning and improvement
• Build a long-term career within an international organization

Ready to Make an Impact?

If you’re an experienced Operations Engineer who thrives in complex environments and enjoys improving reliability, automation, and operational excellence, we’d love to hear from you.

Female perspective matters. Research shows diverse teams outperform their peers by 35%. Help us make a difference.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us.