Operations Engineer

ING Hubs B.V. Philippine Branch; Makati; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

ING Hubs B.V. Philippine Branch is seeking an experienced Operations Engineer to join the Java Platform Team in the Accounts & Cash Management Domain.

You will own platform availability, drive reliability, and lead migrations and incident response. You will work with global teams to implement automation, observability, and DevOps practices that scale for millions of customers, contributing to secure, resilient financial services.

Qualifications

• 7+ years in Operations/Platform Engineering or DevOps.
• Hands-on with Azure DevOps (Repos, Pipelines, Boards, Artifacts, Test Plans).
• OpenShift and Kubernetes administration and support.
• Linux administration, shell scripting, automation.
• Observability with Grafana/Prometheus/OpenTelemetry.
• ELK Stack experience and IaC tooling.
• Cloud platforms, networking, containerization, and incident management.
• Experience with RCA and long-term fixes.

Responsibilities

• Own platform availability, reliability, and performance.
• Lead lifecycle management, upgrades, and migrations.
• Drive risk remediation, security, and compliance activities.
• Manage major incidents and restore services.
• Perform RCA and implement preventive measures.
• Enhance observability with monitoring dashboards and runbooks.
• Automate operational processes to boost efficiency.
• Collaborate with multiple teams to deliver resilient solutions.
• Support Incident, Problem, Change, and Release Management.

Skills

Azure DevOps

OpenShift

Kubernetes

Linux administration

Shell scripting

Observability tools

Grafana

Prometheus

OpenTelemetry

ELK Stack

Infrastructure as Code

Cloud platforms

Incident management

Root Cause Analysis

Stakeholder management

Analytical thinking

Problem solving

Communication

Tools

OpenShift

Kubernetes

Linux

Grafana

Prometheus

OpenTelemetry

Elasticsearch

Logstash

Kibana

Terraform

Job description

Operations Engineer (Java Platform)

Build Reliable Platforms. Drive Operational Excellence. Shape the Future of Banking.

At ING, we're looking for an experienced Operations Engineer to join our Java Platform Team within the Accounts & Cash Management Domain. If you're passionate about platform reliability, automation, observability, and DevOps practices, this is an opportunity to work on business‑critical systems that support millions of customers while collaborating with global engineering teams. In this role, you'll help ensure the stability, scalability, and resilience of our technology platforms while driving continuous improvement initiatives across our engineering landscape.

About the Team

You’ll be part of the Java Platform Team within ING's Accounts & Cash Management Domain, supporting critical financial services and payment capabilities. Working in a multidisciplinary Agile environment, you'll collaborate with engineers, architects, product owners, and platform specialists across multiple locations. Together, you'll help deliver secure, scalable, and highly available solutions that support essential banking operations.

What You'll Do

• Owning platform availability, reliability, performance, and operational stability
• Leading application lifecycle management, infrastructure upgrades, and platform migrations
• Driving risk remediation, security initiatives, and regulatory compliance activities
• Managing major incidents and coordinating service restoration efforts
• Performing root cause analysis and implementing preventive measures
• Enhancing observability through monitoring, alerting, dashboards, and operational runbooks
• Automating operational processes to improve efficiency and reduce manual effort
• Collaborating with engineering, architecture, security, and platform teams to deliver resilient solutions
• Supporting IT Operations processes including Incident, Problem, Change, and Release Management

What You'll Bring

We're looking for a technology professional who combines strong operational expertise with a continuous improvement mindset.

Required Skills & Experience

• 7+ years of experience in Operations Engineering, Platform Engineering, or DevOps environments
• Strong hands‑on experience with Azure DevOps, including Repositories, Pipelines, Boards, Artifacts, and Test Plans
• Expertise in OpenShift and Kubernetes administration and support
• Experience with Linux administration, shell scripting, and automation
• Strong knowledge of observability tools such as Grafana, Prometheus, and OpenTelemetry
• Experience with the ELK Stack (Elasticsearch, Logstash, Kibana)
• Understanding of cloud platforms, infrastructure, networking, containerization, and Infrastructure as Code (IaC)
• Proven experience in incident management, troubleshooting, and service restoration
• Strong analytical, problem‑solving, and stakeholder management skills
• Experience conducting Root Cause Analysis (RCA) and implementing long‑term fixes

What Makes You Successful

• Customer‑focused and driven to improve service reliability
• Proactive in identifying and solving operational challenges
• Comfortable working in Agile and international environments
• Passionate about automation, standardization, and continuous improvement
• Strong communicator who can simplify complex technical concepts

Why Join ING?

At ING, we believe in empowering talented people to grow, innovate, and make an impact.

You'll have the opportunity to:

• Work on large‑scale, business‑critical platforms
• Collaborate with global engineering teams
• Drive modernization and cloud‑native platform initiatives
• Develop expertise in leading DevOps and observability technologies
• Contribute to a culture of continuous learning and improvement
• Build a long‑term career within an international organization

Ready to Make an Impact? If you're an experienced Operations Engineer who thrives in complex environments and enjoys improving reliability, automation, and operational excellence, we'd love to hear from you.

Female perspective matters. Research shows diverse teams outperform their peers by 35%. Help us make a difference.

Job Application Safety Reminder

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING: Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site. Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us.

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem‑solvers, and forward‑thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.

Ready to join?

We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!