Operations Enablement Manager

Sagility Philippines B.V Branch; Quezon City; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Learning & development support

Job summary

Sagility Philippines B.V Branch is seeking an Operations Enablement Manager to lead the development and delivery of learning programs. The role oversees instructional design, LMS administration, and collaboration with SMEs and leadership to align training with business goals.

The ideal candidate has 6–7 years in BPO training operations, experience with e-learning and blended learning, and strong project management and budget skills.

Qualifications

• Experience in adult learning principles and instructional design.
• Proficiency with Learning Management Systems (LMS) including tracking and reporting.
• Ability to develop e-learning and blended learning materials.
• Strong communication and stakeholder management.
• Data-driven approach to measure training impact using KPIs.
• Experience managing training budgets and resources.
• Solid project and process management skills.
• Knowledge of emerging learning technologies and digital tools.

Responsibilities

• Develop and implement training programs aligned with business goals.
• Collaborate with SMEs and leadership to meet organizational needs.
• Oversee LMS administration, course uploads, tracking and reporting.
• Ensure training content quality and drive continuous improvements.
• Lead development of instructional materials and e-learning solutions.
• Monitor training effectiveness via feedback, assessments, and KPIs.
• Oversee budgets and resource allocation; manage escalation constraints.
• Report training performance metrics to leadership and drive ROI.

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The purpose of this role is to manage the development and delivery of learning programs by overseeing instructional design, stakeholder collaboration, and training implementation. Ensure effective use of learning technologies, maintain quality standards, and drive continuous improvement in talent development.

Job title: Operations Enablement Manager

Job Description: Education: Bachelor's degree or equivalent work experience. Experience: Background in BPO Training Operation is an advantage Experience working with e-learning and blended learning programs, computer-based training development, and asynchronous learning content At least 6-7 years experience in the same line of work.

Mandatory Skills:

• Possess strong knowledge of adult learning principles, instructional design methodologies, and learner engagement strategies.
• Demonstrate proficiency in managing Learning Management Systems (LMS), including course administration, learner tracking, and reporting.
• Develop and enhance instructional materials, e-learning courses, and blended learning programs to ensure high-quality training delivery.
• Exhibit excellent communication and stakeholder management skills to collaborate effectively with SMEs, leadership, and cross-functional teams.
• Analyze training effectiveness using key performance indicators (KPIs), learner feedback, and data-driven insights to measure impact.
• Manage training budgets efficiently, allocate resources effectively, and escalation constraints when necessary to ensure program success.
• Stay updated with emerging learning technologies and digital tools to drive innovation and improve learning experiences.
• Apply strong project and process management skills to oversee multiple training initiatives while ensuring continuous improvement and alignment with business goals.

Roles & responsibilities:

• Develop and implement training programs that align with business objectives and adult learning principles.
• Collaborate with stakeholders, including SMEs and leadership, to ensure training initiatives meet organizational needs.
• Manage the Learning Management System (LMS) by overseeing course uploads, learner tracking, and reporting.
• Ensure the quality, consistency, and accuracy of training content through proofreading and continuous improvements.
• Lead the development and enhancement of instructional materials, e-learning courses, and blended learning solutions.
• Monitor training effectiveness using learner feedback, assessments, and key performance indicators (KPIs).
• Oversee training budgets, manage resources efficiently, and escalation constraints when necessary.
• Track and report performance metrics to leadership, providing insights on training ROI and learner success.
• Evaluate and implement new learning technologies to enhance engagement and learning experiences.
• Drive continuous improvement by staying updated on industry trends and best practices in training and development.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Location: Quezon City, Bridgetowne GBF TowerPhilippines

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.