Temporary Associate Training Manager

Sagility Philippines B.V Branch; Philippines; On-site; PHP 420,000 - 720,000; Full time

Job summary

Sagility Philippines B.V Branch is seeking a Temporary Associate Training Manager to oversee end-to-end training across sites and accounts. The role reports to the Senior Training Manager and collaborates with Operations, Workforce, and Business Excellence to align training with business goals.

The position emphasizes developing training materials, coordinating classes, and ensuring governance through training performance reviews and HIPAA/HITECH compliance awareness where applicable.

Qualifications

• Graduate of a Bachelor’s Degree without experience.
• Graduate of an Associate Degree (2-year vocational course) with 6 months customer service experience.
• College Undergraduate / (completed 2 years) with 6 months customer service experience.

Responsibilities

• Oversee delivery of training in multiple sites.
• Manage all training requirements for all handled accounts.
• Coordinate with the client regarding changes and/or edits needed on the training curriculum.
• Align training resources per the needs of Operations.
• Oversee the certification of trainers.
• Develop and implement report methodologies, including training effectiveness and feedback surveys.

Skills

Product Knowledge

Communication Skills

Computer Literacy

Sense of Urgency

Interpersonal Skills

Training Needs Analysis

Training Design & Development

Coaching

Teamwork

Education

Bachelor’s Degree

Associate Degree with 6 months customer service

College Undergraduate with 6 months customer service

Job description

Sagility combines industry‑leading technology and transformation‑driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The Training Manager plays a pivotal role in driving employee development and operational excellence by overseeing the end‑to‑end training lifecycle across multiple sites and accounts. Reporting to the Senior Training Manager, this role collaborates closely with Operations, Workforce, and Business Excellence teams to identify training needs, design effective learning solutions, and ensure alignment with business goals.

Job title: Temporary Associate Training Manager

Job Description

Reports to the Senior Training Manager and collaborates with Operations, Workforce, and Business Excellence in providing solutions based on training needs.

Oversees the delivery of training in multiple sites.

Manages all training requirements for all handled accounts.

Coordinates with the client regarding changesand/or edits needed on the training curriculum.

Align training resources per the needs of Operations.

Oversees the certification of trainers.

Works with Operations, Workforce, and Business Excellence to understand the focused areas of the current agents, to institute into the training process.

Undertakes guidance and coaching of Line Trainers.

Develop and implement report methodologies, including training effectiveness and feedback surveys.

Researches, writes, and creates new training materials to align all training resources based on the needs and plans.

Develops, analyzes, and evaluates training requirements.

Arranges classes, training rooms, training materials, trainers, and other resources necessary.

Trains, mentors, and enhances skills of Line Trainers.

Facilitates governance to discuss training performance and address areas for opportunities based on the training need analysis of the team.

Keeping and archiving a library of product knowledge and soft skills material/modules.

Ensures training completion regarding leadership development of employees with job grades of MS1 and above.

Provides training relative to the learning and development of employees based on identified strengths and areas for improvement.

Provides training for the supervisory level in creating development plans for their subordinates.

Responsible for the implementation of individual development plans and its progress.

General Safety and Security.

Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).

Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.

Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH) as appropriate.

COMPETENCY REQUIREMENTS

• With Basic Competency Level in ff.: Product Knowledge
• With Moderate Competency Level in ff.: Communication Skills (Spoken & Written)
• Computer Literacy
• Sense of Urgency
• Working in Teams/Interpersonal Skills
• Work Organization
• Strategic Capability
• Training Needs Analysis
• Training Design & Development (Instructional Design)
• Coaching Process Improvement Performance Management Discipline Management Conflict Management Fiscal Management Business Acumen Change Management Planning, Organizing, Controlling Influencing / Negotiating Partnering With Expert Competency Level in ff.: Customer Service Orientation Job Knowledge Passion for Excellence People Management/ Team Orientation Drive for Results/ Execution Thriving in Change Expertise/ Analytical Skills Problem Solving Presentation Skills Facilitation Skills

OTHER REQUIREMENTS

Reports to: Senior Training Manager

Education and/or Experience: Graduate of a Bachelor’s Degree without experience.

Graduate of an Associate Degree (2-year vocational course) with 6 months customer service experience.

College Undergraduate / (completed 2 years) with 6 months customer service experience.

Certificates, Licenses, Registrations: N/A

Work environment

The work environment is professional office workplace. Business casual attire.

Physical demands

Requires evening or graveyard work. May require overtime, weekend, or holiday work depending on business needs. Work demands: Reports to office but may require work at home set‑up. The work environment consists of designated work area at home.

Home setup

Home internet service provider with minimum of 10-15 mbps upload/download speed. Smart mobile phone compatible with authentication requirement as applicable. Able to establish, implement and continuously improve the quality information security policies assigned to him/her. Able to establish structure and procedures to protect classified information. Able to report information security related incidents without any delay to the right authority. Example: All information‑related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality.

Location

Quezon City, Bridgetowne ZetaPhilippines

Sagility combines industry‑leading technology and transformation‑driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.