Operations Coordinator

M-Commerce Corporation; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading marketing firm in Taguig seeks a Coordinator for Customer Experience Operations (CXO) to enhance brand strategies and oversee operations. Responsibilities include organizing schedules, supporting marketing campaigns, and maintaining brand guidelines. A Bachelor's degree in Marketing or related fields and strong communication skills are required. This entry-level full-time role offers a path to diverse marketing functions.

Qualifications

• Bachelor’s degree in a related field is required.
• Strong communication skills essential.
• Experience with digital marketing and content management is advantageous.

Responsibilities

• Organize shift schedules for operations.
• Support clients and operations leaders.
• Assist in developing brand strategies.
• Plan marketing campaigns and enhance brand visibility.
• Collaborate on creative content development.
• Conduct market research and competitor analysis.

Skills

Strong written and verbal communication skills

Familiarity with digital marketing platforms

Knowledge of market research techniques

Creative mindset

Proficiency in Microsoft Office Suite

Education

Bachelor’s degree in Marketing, Communications, Business, or a related field

Tools

Basic graphic design tools

Job description

Coordinator, Customer Experience Operations (CXO) - APAC

Location: Taguig, National Capital Region, Philippines

Responsibilities

• Organize and monitor the different shift schedules of operations, from Team Leaders to Live hosts to Operators.
• Support Operation Leaders in coordinating with clients.
• Assist Operations with the development and implementation of brand strategies to strengthen the company’s market position and achieve business objectives.
• Support the planning and execution of marketing campaigns, including advertising, promotions, and digital marketing efforts, to enhance brand visibility and drive customer engagement.
• Collaborate with creative teams to develop compelling, on‑brand content for various marketing channels, including social media, website, email marketing, and print materials.
• Maintain brand guidelines and ensure all marketing materials adhere to the established standards; conduct market research and competitor analysis to identify opportunities for brand growth and improvement.
• Assist in planning and coordinating brand‑related events, sponsorships, and collaborations to increase brand exposure and strengthen partnerships.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Strong written and verbal communication skills with a keen eye for detail.
• Familiarity with digital marketing platforms, social media, and content management systems.
• Knowledge of market research techniques and data analysis is advantageous.
• Creative mindset with the ability to think critically and solve problems.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic graphic design tools is a plus.

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Marketing, Public Relations, and Advertising

Industries: Broadcast Media Production and Distribution, Advertising Services, and Online Audio and Video Media

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.