OPERATIONS COORDINATOR

SYNERGY AIR AND SEA WORLDWIDE LOGISTICS,INC.; Metro Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

SYNERGY AIR AND SEA WORLDWIDE LOGISTICS, INC. is seeking an Operations Coordinator for Releasing to be based in Metro Manila. The role focuses on coordinating with truckers, warehouses and processors to ensure timely release of shipments and smooth delivery to destinations.

You will manage demurrage/detention requests, gather and justify charges to clients, and coordinate with shipping lines for invoices and release documentation. Strong organization and communication skills are essential.

Qualifications

• Bachelor's degree or higher in customs administration, logistics, supply chain, or related field.
• 1 year of experience preferred, but new graduates are welcome.
• Strong organizational skills and customer service communication.

Responsibilities

• Prepares and coordinates with truckers, warehouses and processors to ensure smooth delivery of shipments.
• Administers demurrage, detention, and fees from the shipping line portal and communicates costs to the client.
• Requests and tracks job invoices required for release of shipments from forwarders and shipping lines.
• Coordinates schedules with truckers considering holidays, port reminders, and container returns.
• Documents proofs of delays or diversions (proof of no empty return, deliveries, container inspections) for billing and claims.
• Monitors shipment progress daily and validates storage, demurrage, detention, and yard costs for clients.
• Keeps clients informed at all stages and relays additional charges to Finance for cost capture.
• Prepares gate passes and bookings via portals and monitors ICTSI funding requests.
• Captures all costs incurred and files per job folder for billing.

Skills

Organized

Attention to detail

Planning

Customer service

Education

Bachelor's Degree in Customs Administration / Logistics / Supply-Chain

Job description

About the role

Operations Coordinator for Releasing (QC area or Metro Manila area residence, since office is located on the boundary of Manila or near Welcome Rotonda). Prepares and coordinates with truckers, warehouses and processors for smooth delivery of shipments to its destinations.

Key responsibilities

• Prepares and coordinates with truckers, warehouses and processors for smooth delivery of shipments to its destinations
• Administers requests of demurrage, detention, fees from the assigned shipping line portal and supports its reason for additional charges to client
• Communicates in requesting for job invoices required to be paid for release of shipment from forwarders and shipping lines
• Efficiently coordinates schedules with truckers for accurate booking taking into consideration holidays, port reminders, return of containers and client instructions
• Documents all proof of delays or diversion from truckers such as proof of no empty return from yard assigned, proof of deliveries, proof of inspection of containers at the time it was received by truckers, proof of need to have additional requirements etc., to support claims to client, or company for any additional costs
• Daily monitoring of the shipment delivery progress keeping in mind the schedule for truckers, shipping line and forwarding cut off, for settlement of charges
• Responsible in detailing all the timely schedule of shipments for validation of storage, demurrage, detention, damage, yard costs, and shipment reports to client
• Assist in keeping the clients well informed in all stages or whole process of the cargo shipment, including the additional charges incurred if any, and communicates this to Finance to capture all expenses for one job
• Prepares gate pass and bookings through portals and monitors funding requests for ICTSI, tabs funding, etc.
• Captures all the costs incurred during the delivery process and ensures these are collected and filed per job folder for billing

About you

• Bachelor's Degree (Customs Administration, Brokerage, Logistics, Supply-Chain, or any degree)
• 1 year experience preferred but new graduates are most welcome
• Organized, keen to details, sharp in planning and has good customer services communication skills