Business Analyst - Enterprise Transformation Delivery Division

RCBC; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

RCBC in Metro Manila is seeking a Senior Business Analyst to support the delivery of enterprise and strategic initiatives. You will ensure business needs are clearly defined, documented and translated into effective solutions, acting as a change agent within cross-functional teams.

You will gather requirements, lead workshops, analyze customer journeys, identify gaps, and collaborate with project managers and developers to align business needs with delivered solutions, driving continuous

Qualifications

• A college degree in Business or Industrial Engineering or related field.
• 5+ years of experience in a senior business analyst role.
• Proven ability to analyze data, identify patterns and propose effective solutions.
• Expertise in process mapping, streamlining and continuous improvement.
• Exceptional ability to think holistically about the customer experience and design solutions that deliver value.
• Experience mentoring junior analysts and influencing cross functional teams.
• Comfort working in a fast-paced, dynamic environment.

Responsibilities

• Partner with stakeholders to gather, analyze and document business requirements, ensuring alignment with strategic objectives.
• Lead workshops, interviews and stakeholder sessions to elicit requirements, uncover gaps and prioritize solutions.
• Evaluate end-to-end customer journeys to identify pain points and propose enhancements that improve customer experience.
• Analyze data and trends to generate insights that support decision-making.
• Develop process maps and recommend process improvements to streamline operations.
• Collaborate closely with project managers and developers to ensure alignment between business requirements and delivered solutions.
• Support testing, validation and change management to ensure successful implementation.

Skills

Requirements gathering

Stakeholder engagement

Workshop facilitation

Data analysis

Process mapping

Change management

Cross-functional collaboration

Education

Bachelor's degree preferably in Business or Industrial Engineering

Job description

Job Summary

Under the leadership of the Business Process and Solutions Head, you will support the successful delivery of enterprise and strategic initiatives by ensuring business needs are clearly defined, well-documented and effectively translated into solutions. Your role will involve acting as a change agent and collaborating with process owners, cross-functional teams, and other stakeholders.

Under the leadership of the Business Process and Solutions Head, you will support the successful delivery of enterprise and strategic initiatives by ensuring business needs are clearly defined, well-documented and effectively translated into solutions. Your role will involve acting as a change agent and collaborating with process owners, cross-functional teams, and other stakeholders.

How will you contribute?

• Partner with stakeholders to gather, analyze and document business requirements, ensuring alignment with strategic objectives.
• Lead workshops, interviews and stakeholder sessions to elicit requirements, uncover gaps and prioritize solutions.
• Evaluate end-to-end customer journeys to identify pain points and propose enhancements that improve customer experience.
• Analyze data and trends to generate insights that support decision-making.
• Develop process maps and recommend process improvements to streamline operations.
• Collaborate closely with project managers and developers to ensure alignment between business requirements and delivered solutions.
• Support testing, validation and change management to ensure successful implementation.

What will make you successful?

• A college degree preferably in Business or Industrial Engineering.
• With at least 5 years of experience in a senior business analyst role .
• Proven ability to analyze data, identify patterns and propose effective solutions.
• Expertise in process mapping, streamlining and continuous improvement.
• Exceptional ability to think holistically about the customer experience and design solutions that deliver value.
• Experience mentoring junior analysts and influencing cross functional teams.
• Comfort working in a fast-paced, dynamic environment.