Operations Assistant

Virtual Champs Global, Inc; General Santos; On-site; PHP 223,000 - 335,000; Full time

Job summary

Virtual Champs Global, Inc. seeks an HR/Operations support professional to join our General Santos team. You will monitor timekeeping, manage Skype/calendar/email communications, process endorsements, and maintain campaign trackers and dashboards.

You will monitor dials/system access, conduct end-of-day monitoring, prepare daily reports, perform recruitment screening, and assist with client onboarding and performance coaching. This role requires strong organization and BPO experience.

Qualifications

• Will­ing to relocate to General Santos City.
• Experience in small to medium-sized BPO.
• BPO experience required.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Detail-oriented with strong reporting and analytical abilities.

Responsibilities

• Monitor timekeeping and attendance.
• Manage Skype, calendar, and email communications.
• Process NHE, PAN, CAN, Exit Endorsements, and Jira requests.
• Review and maintain campaign trackers and performance dashboards.
• Monitor dialers, system access, and subscription renewals.
• Conduct end‑of‑day (EOD) monitoring for representatives.
• Prepare daily productivity, performance, and issue reports.
• Perform appointment quality checks (QC).
• Screen candidates and create recruitment requests/orders.
• Assist with client kickoffs, training, and onboarding preparations.
• Support performance evaluations, KPI analysis, coaching, and PIP implementation.
• Track invoice payments and billing status.
• Generate reports as required by management.

Skills

Time management

Communication skills

Reporting

Analytical abilities

Multitasking

Tools

Jira

Skype

Calendar

Email

Job description

Shift Schedule: 9pm to 6am (1 hr unpaid break)

• Monitor timekeeping and attendance


• Manage Skype, calendar, and email communications


• Process NHE, PAN, CAN, Exit Endorsements, and Jira requests


• Review and maintain campaign trackers and performance dashboards


• Monitor dialers, system access, and subscription renewals


• Conduct end‑of‑day (EOD) monitoring for representatives


• Prepare daily productivity, performance, and issue reports


• Perform appointment quality checks (QC)


• Screen candidates and create recruitment requests/orders


• Assist with client kickoffs, training, and onboarding preparations


• Support performance evaluations, KPI analysis, coaching, and PIP implementation


• Track invoice payments and billing status


• Generate reports as required by management

Qualifications

• Willing to work or relocate in General Santos City


• Prior experience in a small to medium‑sized BPO company


• BPO experience required


• Strong organizational and multitasking skills


• Excellent written and verbal communication skills


• Highly detail‑oriented with strong reporting and analytical abilities