Operations Analytics & Insights Specialist

Probe CX; Philippines; On-site; PHP 420,000 - 620,000; Full time

Job summary

Probe Group in the Philippines seeks an Operations Reporting Analyst to consolidate, analyze, and present key operational data that drives performance management and strategic decision-making.

The role focuses on reporting, data visualization, and analytics to provide accurate, timely insights on performance metrics, client deliverables, and operational KPIs. Collaboration with cross-functional teams is essential.

Qualifications

• 1–3 years of reporting or data analytics experience in a BPO or Shared Services environment.
• Must be amenable to work in Eastwood, Quezon City

Responsibilities

• Reporting & Dashboard Management: Develop, maintain, and automate daily, weekly, and monthly operations performance reports.
• Build dashboards to track KPIs such as productivity, utilization, revenue, attrition, AHT, SLA/ASA, CSAT, and client metrics.
• Consolidate data across sources (ACD, CRM, WFM, HRIS, Finance).
• Analysis & Insights: Perform variance and root cause analysis on performance trends.
• Data Governance & Accuracy: Ensure accuracy and standardize reporting templates across accounts/regions.

Skills

Dashboard building

Excel advanced

Tableau

Power BI

SQL basics

Tools

Tableau

Power BI

Google Data Studio

SQL

Job description

Probe Group in the Philippines seeks an Operations Reporting Analyst to consolidate, analyze, and present key operational data that drives performance management and strategic decision-making.

The role focuses on reporting, data visualization, and analytics to provide accurate, timely insights on performance metrics, client deliverables, and operational KPIs. Collaboration with cross-functional teams is essential.