Operations Analytics & Dashboards Specialist

Probe CX; Quezon City; On-site; PHP 469,000 - 714,000; Full time

Job summary

Probe CX is seeking an Operations Reporting Analyst to consolidate, analyze, and present key operational data driving performance and strategic decisions. The role focuses on reporting, data visualization, and analytics to provide timely insights on performance metrics and client deliverables.

Responsibilities include dashboard management, data consolidation, variance analysis, and collaboration with Operations, WFM, and Quality teams.

Qualifications

• 1–3 years of reporting or data analytics experience in a BPO or Shared Services environment.
• Must be amenable to work in Eastwood, Quezon City

Responsibilities

• Develop, maintain, and automate daily, weekly, and monthly operations performance reports.
• Build dashboards to track KPIs such as productivity, utilization, revenue, attrition, AHT, SLA/ASA, CSAT, and other client-specific metrics.
• Consolidate data across multiple sources (ACD, CRM, WFM, HRIS, Finance).
• Perform variance and root cause analysis on operational performance trends.
• Highlight risks and opportunities in service delivery and recommend action plans.
• Support leadership in business reviews with data-backed insights.

Skills

Data analytics

Reporting

Dashboard design

Stakeholder communication

Analytical thinking

Tools

Excel/Google Sheets

Tableau

Power BI

Google Data Studio

SQL

Job description

Probe CX is seeking an Operations Reporting Analyst to consolidate, analyze, and present key operational data driving performance and strategic decisions. The role focuses on reporting, data visualization, and analytics to provide timely insights on performance metrics and client deliverables.

Responsibilities include dashboard management, data consolidation, variance analysis, and collaboration with Operations, WFM, and Quality teams.