Operations Analyst (GS- 02042025 - FTOA)

RippedBoxStation; Philippines; On-site; PHP 400,000 - 800,000; Full time

Job summary

RippedBoxStation in the Philippines is seeking an Operations Analyst to gather and interpret data, develop reports, and support decision-making across teams. You will assess workflows, streamline processes, and monitor key metrics such as profitability and client service levels.

The role requires a Bachelor's degree and 2+ years in a related field, with strong Excel/Power BI skills. Experience with legal tech, CRM, and case management software is a plus; you will collaborate with attorneys,

Qualifications

• Bachelor’s degree in Business Administration, Finance, Data Analytics, Operations Management, or related field.

Responsibilities

• Gather, analyze, and interpret operational data to identify trends and areas for improvement.

Skills

Analytical thinking

Communication

Collaboration

Attention to detail

Project management

Education

Bachelor’s degree in Business Administration / Finance / Data Analytics / Operations Management

Tools

Excel

Power BI

CRM systems

Case management software

Job description

• Gather, analyze, and interpret operational data to identify trends and areas for improvement. Develop reports and dashboards to support decision-making.
• Assess current workflows and identify opportunities to streamline processes, increase efficiency, and improve client service.
• Work with legal tech solutions, CRM systems, and case management software to enhance productivity and workflow automation
• Monitor financial performance, billing trends, case cycle times, and other key metrics to improve profitability and firm efficiency.
• Support operational initiatives, including process improvements, new system implementations, and strategic planning projects.
• Ensure adherence to legal industry regulations, data security standards, and internal firm policies
• Work closely with attorneys, paralegals, and administrative staff to enhance operational strategies and implement best practices
• Bachelor’s degree in Business Administration, Finance, Data Analytics, Operations Management, or a related field.
• 2+ years of experience in operations analysis, business analysis, or a related role (experience in a law firm or professional services firm preferred).
• Strong analytical skills with proficiency in data analysis tools (Excel, Power BI, or similar).
• Experience with legal technology, CRM, and case management software is a plus.
• Exceptional problem-solving abilities and attention to detail.
• Strong communication skills and the ability to work collaboratively across departments.
• Ability to manage multiple projects simultaneously in a fast-paced environment