Paralegal Supervisor

Create Synergies Inc.; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Create Synergies Inc. in the Philippines seeks a seasoned leader to head Legal Operations and Paralegal teams, coaching high performers and ensuring timely, accurate service delivery. You will collaborate with U.S.-based Legal teams to align priorities, implement process improvements, and drive cost-saving and system initiatives.

At least 5 years of leadership experience in legal operations is required. This role offers a hands-on approach with opportunities to shape compliance programs and

Qualifications

• Bachelor's degree in Paralegal Studies, Legal Management, or related field.
• 5+ years of direct experience in a law firm, in-house legal, or corporate/shared services.
• Experience leading teams or supervising in a legal setting.

Responsibilities

• Lead, coach, and develop a high-performing Legal Operations and Paralegal team.
• Act as the primary escalation point for complex or high-risk issues.
• Collaborate with U.S.-based Legal teams to align priorities, service expectations, and quality standards.
• Execute legal operations strategies with a focus on process improvement, technology, and reporting.
• Monitor team performance through KPIs, SLAs, and dashboards, and drive continuous improvement initiatives.
• Oversee work intake, workflow management, and prioritization to ensure timely and accurate service delivery.
• Provide hands-on support by stepping into operational or paralegal work when needed.
• Support and expand paralegal service capabilities for both local and U.S.-based Legal teams.
• Lead or contribute to special projects, including cost-saving initiatives and system implementations.
• Complete at least 12 hours of continuing legal or professional education annually.

Skills

Leadership

Team coaching

Process improvement

KPI tracking

Cross-border collaboration

Technology adoption

Education

Bachelor's degree in Paralegal Studies or related field

Job description

• Lead, coach, and develop a high-performing Legal Operations and Paralegal team.
• Act as the primary escalation point for complex or high-risk legal and operational issues.
• Collaborate with U.S.-based Legal teams to align priorities, service expectations, and quality standards.
• Execute legal operations strategies with a focus on process improvement, technology, and reporting.
• Monitor team performance through KPIs, SLAs, and dashboards, and drive continuous improvement initiatives.
• Oversee work intake, workflow management, and prioritization to ensure timely and accurate service delivery.
• Provide hands-on support by stepping into operational or paralegal work when needed.
• Support and expand paralegal service capabilities for both local and U.S.-based Legal teams.
• Lead or contribute to special projects, including cost-saving initiatives and system implementations.
• Complete at least 12 hours of continuing legal or professional education annually.

Key Responsibilities

• Lead, coach, and develop a high-performing Legal Operations and Paralegal team.
• Act as the primary escalation point for complex or high-risk legal and operational issues.
• Collaborate with U.S.-based Legal teams to align priorities, service expectations, and quality standards.
• Execute legal operations strategies with a focus on process improvement, technology, and reporting.
• Monitor team performance through KPIs, SLAs, and dashboards, and drive continuous improvement initiatives.
• Oversee work intake, workflow management, and prioritization to ensure timely and accurate service delivery.
• Provide hands-on support by stepping into operational or paralegal work when needed.
• Support and expand paralegal service capabilities for both local and U.S.-based Legal teams.
• Lead or contribute to special projects, including cost-saving initiatives and system implementations.
• Complete at least 12 hours of continuing legal or professional education annually.

Must-Have Qualifications

• Bachelor's degree in Paralegal Studies, Legal Management, or a related discipline.
• At least 5 years of direct experience in a law firm, in-house legal department, or corporate/shared services environment.
• Experience leading teams or serving in a supervisory or team lead capacity.