Operations Admin Coordinator: Attendance & Reporting

Royal Caribbean Group; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Royal Caribbean Group is seeking an Operations Admin Coordinator to track attendance for 1,800 contact center employees across North America and the Philippines. You will compile schedules, enforce attendance policies, and report infractions to leadership and HR.

The role requires strong Excel skills, reliability, and ability to multitask in a deadline-driven environment. Join a global team and help maintain consistency and integrity of attendance programs while delivering professional service

Qualifications

• High school diploma required.
• 1+ year of call center experience.

Responsibilities

• DATABASE MANAGEMENT: Create employee attendance files and maintain them daily using Excel; track hours and attendance infractions.
• HISTORICAL REPORTING: Produce attendance reports and monitor absences and compliance with policies across regions.
• CUSTOMER SERVICE: Address inquiries from staff and leadership via email/phone and advise on attendance guidelines.
• PERFORMS OTHER DUTIES AS REQUIRED: Perform any other duties as assigned by supervisors.

Skills

Communication skills

MS Office

Call center experience

Education

High school diploma

Tools

Microsoft Office

Aspect Workforce

AvAYA CMS Supervisor

Microsoft Outlook

Job description

Royal Caribbean Group is seeking an Operations Admin Coordinator to track attendance for 1,800 contact center employees across North America and the Philippines. You will compile schedules, enforce attendance policies, and report infractions to leadership and HR.

The role requires strong Excel skills, reliability, and ability to multitask in a deadline-driven environment. Join a global team and help maintain consistency and integrity of attendance programs while delivering professional service