Real-Time Operations & Scheduling Coordinator

Royal Caribbean Cruises Ltd; Pasay; On-site; PHP 360,000 - 600,000; Full time

Job summary

Royal Caribbean Group's Operations Control Unit seeks a full-time Operations Coordinator to support the contact centers in North America and the Philippines with real-time monitoring, staffing oversight, and performance reporting.

Under supervision, you will handle attendance policies, data entry, and reporting, coordinating with leadership to optimize staffing and service levels while ensuring policy adherence across brands and sites.

Qualifications

• High school diploma required.
• 3+ years of call center experience.
• Strong communication and organizational abilities.

Responsibilities

• Real-time operational monitoring of staffing and routing.
• Manage attendance policies across brands and sites.
• Data entry and reporting for workforce performance.
• Support scheduling and capacity planning with leadership.
• Provide customer service guidance to internal stakeholders.

Skills

Call center experience

Communication skills

Analytical skills

Organizational skills

Time management

Education

High school diploma

Tools

Microsoft Office

Avaya CMS

Empower

Hyperion

Job description

Royal Caribbean Group's Operations Control Unit seeks a full-time Operations Coordinator to support the contact centers in North America and the Philippines with real-time monitoring, staffing oversight, and performance reporting.

Under supervision, you will handle attendance policies, data entry, and reporting, coordinating with leadership to optimize staffing and service levels while ensuring policy adherence across brands and sites.