Operations Admin Coordinator: Attendance & Data

Royal Caribbean Cruises Ltd; Pasay; On-site; PHP 200,880 - 312,480; Full time

Job summary

Royal Caribbean Group’s Operations Control Unit seeks a detail-oriented Coord, Operations Admin to track attendance for 1,800 contact center staff across North America and the Philippines. The role interfaces with workforce planning, payroll, and HR to ensure adherence to attendance policies and accurate data entry into employee records.

The position requires strong Excel and data-tracking skills, plus the ability to multi-task in a fast-paced environment while maintaining confidentiality and

Qualifications

• Position requires a high school diploma.
• 1+ years of experience with call center experience required.

Responsibilities

• Create and maintain employee attendance files in Excel daily.
• Produce reports on attendance patterns for leadership and HR across regions.
• Handle customer service inquiries via email, phone, and in-person interactions.
• Advise on attendance disciplinary actions per policy.
• Perform other related duties as required.

Education

High school diploma

Tools

Aspect Workforce

Avaya CMS Supervisor

Microsoft Outlook

Microsoft Office

Job description

Royal Caribbean Group’s Operations Control Unit seeks a detail-oriented Coord, Operations Admin to track attendance for 1,800 contact center staff across North America and the Philippines. The role interfaces with workforce planning, payroll, and HR to ensure adherence to attendance policies and accurate data entry into employee records.

The position requires strong Excel and data-tracking skills, plus the ability to multi-task in a fast-paced environment while maintaining confidentiality and