Operational Resilience & Continuity Lead

Converge ICT Solutions Inc.; Pasig; On-site; PHP 2,500,000 - 4,200,000; Full time

Job summary

Converge ICT Solutions Inc. seeks an experienced Operational Resilience Program Head to lead risk governance, BCM, disaster recovery, and crisis management across core network operations.

The role drives continuous improvement through risk monitoring, incident analysis, and preventive controls to ensure service continuity. You will oversee BCM, crisis playbooks, tabletop exercises, and infrastructure resilience, guiding engineering reviews and action plans with a strong focus on reducing outages

Qualifications

• Bachelor's degree in Engineering, Computer Science, IT, Risk Management, or related field.
• 8-12+ years of experience in Operational Risk, BCM, Disaster Recovery, or Telecommunications/Network Operations.
• Strong experience in business continuity planning, crisis management, risk assessment, and infrastructure resilience.
• Relevant certifications preferred: CBCP, ISO 22301 Lead Implementer/Auditor, or CRISC.

Responsibilities

• Lead BCM framework aligned with ISO 22301, including BIA, RTO, RPO, and BCPs.
• Develop and operationalize crisis management plans, recovery playbooks, tabletop exercises, and simulations.
• Identify single points of failure across core rings, COs, and data centers; integrate resilience into engineering reviews.
• Establish and monitor automated KRIs, including MTTR trends, third-party cable cuts, power backup maintenance, and network availability.
• Lead deep-dive RCA of major network outages and translate findings into engineering improvements and controls.
• Conduct site audits, monitor corrective action plans, and strengthen operational risk mitigation practices.

Skills

Operational risk

BCM

Disaster Recovery

Crisis management

Risk assessment

Infrastructure resilience

Education

Bachelor's degree in Engineering, Computer Science, IT, Risk Management, or related field

CBCP

ISO 22301 Lead Implementer/Auditor

CRISC

Job description

Converge ICT Solutions Inc. seeks an experienced Operational Resilience Program Head to lead risk governance, BCM, disaster recovery, and crisis management across core network operations.

The role drives continuous improvement through risk monitoring, incident analysis, and preventive controls to ensure service continuity. You will oversee BCM, crisis playbooks, tabletop exercises, and infrastructure resilience, guiding engineering reviews and action plans with a strong focus on reducing outages