Operational Resilience Program Head

Converge ICT Solutions Inc.; Pasig; On-site; PHP 2,500,000 - 4,200,000; Full time

Job summary

Converge ICT Solutions Inc. seeks an experienced Operational Resilience Program Head to lead risk governance, BCM, disaster recovery, and crisis management across core network operations.

The role drives continuous improvement through risk monitoring, incident analysis, and preventive controls to ensure service continuity. You will oversee BCM, crisis playbooks, tabletop exercises, and infrastructure resilience, guiding engineering reviews and action plans with a strong focus on reducing outages

Qualifications

• Bachelor's degree in Engineering, Computer Science, IT, Risk Management, or related field.
• 8-12+ years of experience in Operational Risk, BCM, Disaster Recovery, or Telecommunications/Network Operations.
• Strong experience in business continuity planning, crisis management, risk assessment, and infrastructure resilience.
• Relevant certifications preferred: CBCP, ISO 22301 Lead Implementer/Auditor, or CRISC.

Responsibilities

• Lead BCM framework aligned with ISO 22301, including BIA, RTO, RPO, and BCPs.
• Develop and operationalize crisis management plans, recovery playbooks, tabletop exercises, and simulations.
• Identify single points of failure across core rings, COs, and data centers; integrate resilience into engineering reviews.
• Establish and monitor automated KRIs, including MTTR trends, third-party cable cuts, power backup maintenance, and network availability.
• Lead deep-dive RCA of major network outages and translate findings into engineering improvements and controls.
• Conduct site audits, monitor corrective action plans, and strengthen operational risk mitigation practices.

Skills

Operational risk

BCM

Disaster Recovery

Crisis management

Risk assessment

Infrastructure resilience

Education

Bachelor's degree in Engineering, Computer Science, IT, Risk Management, or related field

CBCP

ISO 22301 Lead Implementer/Auditor

CRISC

Job description

The Operational Resilience Program Head will lead the company's operational risk governance, business continuity, and crisis management programs, ensuring the resilience and continuity of critical business and network operations. The role will strengthen infrastructure reliability, identify operational vulnerabilities, and drive continuous improvement through risk monitoring, incident analysis, and preventive controls.

Key Responsibilities:

• Business Continuity Management (BCM): Lead the BCM framework in alignment with ISO 22301, including Business Impact Analysis (BIA), Recovery Time Objectives (RTO), Recovery Point Objectives (RPO), and Business Continuity Plans (BCPs).

• Crisis Management: Develop and operationalize crisis management plans, recovery playbooks, tabletop exercises, and business continuity simulations.

• Network Resilience: Identify single points of failure across core rings, Central Offices (COs), Cable Landing Stations, and data centers. Integrate resilience and risk assessments into engineering design reviews.

• Operational Risk Monitoring: Establish and monitor automated Key Risk Indicators (KRIs), including MTTR trends, third-party cable cuts, power backup maintenance, and network availability.

• Root Cause Analysis: Lead deep-dive RCA of major network outages and ensure findings translate into concrete engineering improvements and operational controls.

• Continuous Improvement: Conduct site audits, monitor corrective action plans, and strengthen operational risk mitigation practices across the organization.

Qualifications

• Bachelor's degree in Engineering, Computer Science, IT, Risk Management, or a related field.

• 8-12+ years of experience in Operational Risk, BCM, Disaster Recovery, or Telecommunications/Network Operations.

• Strong experience in business continuity planning, crisis management, risk assessment, and infrastructure resilience.

• Relevant certifications preferred: CBCP, ISO 22301 Lead Implementer/Auditor, or CRISC.