Global Operational Resilience Lead

Manulife/John Hancock

Manila

Hybrid

PHP 2,000,000 - 3,200,000

Full time

8 days ago

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Job summary

Manulife/John Hancock is seeking a Manager, Global Operational Resilience to act as a first-line SME supporting global resilience activities and the development of tools, templates, checklists, SOPs, user guides, and training materials. You will partner with the onshore team to standardize BCM and resilience deliverables and ensure readiness for oversight, audits, and regulatory reviews.

The role involves guiding stakeholders on business impact analysis, recovery requirements, scenario testing,

Qualifications

5–7 years in operational risk management and related fields.
At least 2 years in business continuity or resilience.
Experience supporting global risk-management programs.
Experience developing tools, templates, procedures, and training materials.
Experience coordinating multiple stakeholders and deadlines.
Experience governance reporting, audits, or regulatory readiness.
Financial services or insurance experience preferred.

Responsibilities

Act as first-line SME for Archer COS, BIA, and BCP modules and provide practical guidance to global stakeholders on completing and maintaining business continuity and COS end-to-end activities in Archer.
Guide and support stakeholders with questions related to business impact analysis, business continuity plans, recovery requirements, critical operations and services, dependencies, scenario testing, action plans, and documentation.
Identify recurring user issues, data-quality concerns, and gaps and recommend practical improvements; coordinate with owners to resolve.
Own user acceptance testing, implementation readiness, release communications, and adoption activities related to Archer enhancements.
Monitor completeness, accuracy, and timeliness of Archer information and maintain an organized repository of guidance, FAQs, and training materials.
Lead collaboration to develop standardized first-line BCM and resilience tools; create templates, checklists, SOPs, and job aids; ensure alignment with standards.
Lead segment stakeholders in understanding enhanced BCM Standard and Operational Resilience; perform QA reviews and address non-compliance and gaps; support remediation and governance.