Operational Resilience Change Lead

ING Hubs Philippines; Metro Manila; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

ING Hubs Philippines seeks a Change Expert within ODCR to help define and implement an Operational Resilience strategy. You will work with an international team of 12 colleagues to deliver resilient processes and secure, compliant operations.

You will engage stakeholders from Tech, Business and countries, orchestrate cross-border change, provide guidance, manage dependencies and risks, and act as a brand ambassador for Operational Resilience.

Qualifications

• Experience in dealing with content related change in an international context and collaborating across borders and cultures.
• High resilience, the ability to deal with ambiguity and manage complexity.
• Proactive, a can-do mentality, a positive mind-set and organisational sensitivity.
• A customer focus and the ability to build trust and engagement with key stakeholders at senior levels in the bank.
• Excellent level of English.

Responsibilities

• Work together on defining and implementing operational resilience strategy, focusing on Global Business continuity management, Global Crisis management, and Resolution
• Engage with the key stakeholders from across Tech, Business and countries to understand the specifics of Operational Resilience; acting as the brand ambassador for Operational Resilience.
• Orchestrate and manage the complex change that needs to be driven across countries, business lines and functions with focus on Operational Resilience; helping ease the journey for the countries by providing communication and guidance.
• Bring transparency, manage dependencies and risks, facilitate decision making, deal with impediments, manage and engage stakeholders

Skills

Change management

Stakeholder engagement

Cross-cultural collaboration

Communication

English proficiency

Job description

ING Hubs Philippines seeks a Change Expert within ODCR to help define and implement an Operational Resilience strategy. You will work with an international team of 12 colleagues to deliver resilient processes and secure, compliant operations.

You will engage stakeholders from Tech, Business and countries, orchestrate cross-border change, provide guidance, manage dependencies and risks, and act as a brand ambassador for Operational Resilience.