Operational Resilience Analyst

QBE Group Shared Services Centre; Cebu City; On-site; PHP 600,000 - 1,100,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a data and analytics professional to enable operational resilience through high-quality reporting and dashboards. You will produce decision-ready metrics, maintain trusted datasets, and contribute to automation and AI-enabled reporting to scale resilience oversight.

Responsibilities include developing dashboards, performing analytics to identify risks, and supporting governance cycles with disciplined reporting and artefacts.

Qualifications

• Exposure to data analytics and reporting, governance reporting, and risk management.
• Solid exposure in general insurance / finance industry.

Responsibilities

• Produce and maintain dashboards, metrics and insights to support governance forums, management reporting and operational resilience oversight.
• Support automation and uplift of reporting capability, including standardised metric definitions, reusable templates, and improved self-service insights.
• Analyse data to identify patterns, emerging risks, control gaps, and improvement opportunities relevant to operational resilience delivery and governance.
• Provide practical, stakeholder-ready insights to support planning, prioritisation, and performance conversations across resilience streams of work.
• Support recurring governance activities through strong reporting discipline, version control, and maintenance of reporting artefacts and libraries.

Skills

Dashboards

Analytical thinking

Data quality

Task management

AI tooling

Education

Tertiary degree

Tools

Excel

PowerPoint

Word

Reporting tools

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to provide operational resilience enablement through high-quality reporting and dashboards, actionable insights and analytics, and disciplined data integrity/ data quality monitoring across operational resilience data sources and tools. The role supports governance and delivery rhythms by producing decision-ready metrics and packs for governance forums, maintaining trusted datasets, and identifying opportunities for automation and future AI-enabled reporting to improve scalability and consistency of resilience oversight.

Reporting, Dashboards & Performance Metrics

• Produce and maintain dashboards, metrics and insights to support governance forums, management reporting and operational resilience oversight.
• Support automation and uplift of reporting capability, including standardised metric definitions, reusable templates, and improved self-service insights.

Insights & Analytics

• Analyse data to identify patterns, emerging risks, control gaps, and improvement opportunities relevant to operational resilience delivery and governance.
• Provide practical, stakeholder-ready insights to support planning, prioritisation, and performance conversations across resilience streams of work.

Governance Enablement, Artefacts & Operational Rhythm Support

• Support recurring governance activities through strong reporting discipline, version control, and maintenance of reporting artefacts and libraries.
• Contribute to governance cycles by coordinating inputs and preparing draft materials/ packs where required.

Automation & Analytics Uplift

• Contribute to the design and implementation of reporting/ insight solutions using applicable reporting tools and AI-enabled/ agentic approaches where appropriate, supporting data-driven decision making.
• Identify opportunities to improve insight quality and reduce manual effort through automation and improved system reporting capabilities.

Risk, Assurance & Evidence Support

• Provide risk management support through evidence preparation, data collection, drafting working files and driving awareness of impending actions.
• Deliver recommendations for standardising risk and issue management administration across the business unit.
• Deliver insightful reporting across the business unit’s RCSA profile.
• Support audit and assurance activities by sourcing evidence, tracking actions, and maintaining reporting traceability.

Skills & Competencies

• Ability to build, maintain and interpret dashboards/reports using applicable reporting tools.
• Strong analytical thinking, attention to detail, and ability to translate data into clear insight and recommendations.
• Data quality mindset, disciplined reconciliation, controls thinking, and continuous improvement orientation.
• Organised and delivery-focused, able to manage multiple tasks and deadlines in a structured cadence.
• Curious and innovative with an interest in leveraging AI/ modern tooling to enhance reporting and resilience outcomes.

Work Experience:

Necessary Work Experience includes: Exposure to roles involving data analytics and reporting, governance reporting, and risk management. Solid exposure in general insurance / finance industry.

Preferred Work Experience includes: Experience in roles involving Operational Resilience (Business Continuity, Third Party Risk Management, IT Service Continuity Management). Experience supporting recurring governance activities and coordinating reporting inputs across stakeholders. Proficiency in Microsoft tools (Excel, PowerPoint, Word, Applicable Reporting Tools) and comfortable working with structured datasets.

Qualifications:

Necessary Qualifications include: Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Analytical Thinking, Business Continuity, Communication, Critical Thinking, Detail-Oriented, Disaster Recovery Strategies, Enterprise Risk Management (ERM), Intentional collaboration, Issue Management, Managing performance, Professional Development, Research Analysis, Risk Management, Stakeholder Management, Waterfall Model

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.