Office Services Analyst

QBE Group Shared Services Centre; Cebu City; On-site; PHP 290,000 - 424,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City, Philippines, seeks an Administrative Support professional to help develop and maintain process documentation and support project initiatives.

The role includes analysing complex agency and broker requests to ensure high-quality data processing and providing strong administrative support across teams. Onboarding, training, and stakeholder communication are key aspects of the position.

Qualifications

• Requires a tertiary degree or equivalent mix of education and work experience.
• Experience with administrative tasks and process documentation is preferred.

Responsibilities

• Develop consistent processes by collaborating with business units and shared service areas.
• Perform user acceptance testing (UAT) and production verification testing (PIV) for application changes.
• Assist in onboarding and training for new hires on agency/broker management and system functionality.
• Resolve system issues from agency data entry and track agent/broker inquiries.
• Review client requests and provide analysis for processing contracts and changes.
• Communicate with agents/brokers and field representatives to deliver customer service.
• Support relationships with internal teams and management to drive improvements.
• Maintain filing systems and follow administration policies.
• Handle administrative tasks, collate reports, draft correspondence, and manage office supplies.
• Monitor and report on project delivery metrics such as time, budget, scope, and quality.

Skills

Adaptability

Communication

Critical Thinking

Customer Service

Detail-Oriented

Document Management

Collaboration

Legal Administrative Support

Performance Management

Meeting Management

Office Administration

Prioritization

Risk Management

Waterfall Model

Education

Tertiary Degree

Administrative qualifications

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to provide administrative support to internal departments and teams to develop and maintain process documentation, and to support project initiatives. Additionally, the role involves analysing complex agency and broker requests to resolve inquiries and ensure high-quality data processing.

Responsibilities

• Develop consistent processes by collaborating with various business units and shared service areas to drive continuous improvement.
• Perform user acceptance testing (UAT) and production verification testing (PIV) for application system changes.
• Participate in onboarding and training for new hires on agency/broker management practices and system functionality.
• Resolve system issues resulting from agency data entry and ensure accurate tracking of agent/broker inquiry requests.
• Review and respond to client requests, providing analysis and direction for processing contracts and changes.
• Communicate with agents/brokers and field representatives to deliver exceptional customer service.
• Foster relationships with key internal team members and senior management to drive process improvement and gather necessary information for project implementation.
• Maintain effective hard and soft copy filing systems and follow administration policies.
• Handle complete segments of administrative work, collate reports, draft correspondence, and manage office supplies and consumables.
• Monitoring and report on project delivery activities like time, budget, scope, and quality.

Work Experience

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Some experience in an Administrator role.
• Some experience with project management tools.

Qualifications

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

• Completed relevant administrative qualifications.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Document Management, Intentional collaboration, Legal Administrative Support, Managing performance, Meeting Management, Office Administration, Prioritization, Risk Management, Waterfall Model

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.