Operational Excellence Lead: Process Improvement & AI

HelloConnect; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Long service bonus

HMO medical coverage

Leave benefits

Life insurance

Learning budget

360 Learning access

Mental health support

Job summary

HelloConnect is seeking an experienced Operational Excellence professional to drive process improvement across multiple business functions within a dynamic, global BPO environment.

You will map current workflows, identify bottlenecks, lead Lean Six Sigma initiatives, and collaborate with AI and automation specialists to deploy digital solutions. This role demands strong analytical skills and proactive leadership.

Qualifications

• Proven experience in Operational Excellence, Continuous Improvement, or Process Improvement roles.
• Lean Six Sigma Green Belt certification or equivalent Lean certification.
• Strong analytical thinking and structured problem-solving skills.
• Demonstrated experience in process mapping, workflow redesign, and operational optimization.
• Ability to quickly understand new business functions, processes, and operational challenges.
• Experience managing cross-functional projects from planning through implementation.
• Strong adaptability and the ability to work across multiple business domains in a fast-paced environment.
• Knowledge of BPMN and experience using process mapping tools such as Signavio, Visio, or similar platforms.
• Excellent stakeholder management, communication, and presentation skills.
• A proactive mindset with a passion for driving continuous improvement and operational excellence.

Responsibilities

• Lead process mapping, analysis, and redesign initiatives across multiple business functions to improve operational efficiency and scalability.
• Identify process inefficiencies, bottlenecks, and non-value-added activities, and develop future-state processes that drive continuous improvement.
• Conduct structured root cause analysis using Lean Six Sigma methodologies to diagnose operational challenges and implement effective solutions.
• Analyze operational performance data to identify trends, opportunities, and areas for optimization.
• Develop business cases that quantify the impact and value of improvement initiatives, and monitor results after implementation.
• Identify opportunities to leverage automation and AI to streamline business processes and enhance operational performance.
• Partner with cross-functional teams, including AI and Automation specialists, to implement digital solutions and support change adoption.
• Manage multiple process improvement projects simultaneously by defining project scope, milestones, risks, dependencies, and deliverables.
• Collaborate with stakeholders across departments to standardize processes and promote a culture of continuous improvement.

Skills

Lean Six Sigma Green Belt

Process mapping

Root cause analysis

Cross-functional project management

Data analysis

Stakeholder communication

BPMN

Adaptability

Presentation skills

Education

Lean Six Sigma Green Belt certification

Tools

Signavio

Visio

Job description

HelloConnect is seeking an experienced Operational Excellence professional to drive process improvement across multiple business functions within a dynamic, global BPO environment.

You will map current workflows, identify bottlenecks, lead Lean Six Sigma initiatives, and collaborate with AI and automation specialists to deploy digital solutions. This role demands strong analytical skills and proactive leadership.