AI Process Optimization Expert

SGS; Metro Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

SGS is seeking an AI Process Optimization Expert to lead AI-enabled improvements across our Finance organization. You will bridge Finance, IT and AI to translate challenges into scalable solutions.

You will own end-to-end lifecycle from opportunity to value realization, collaborating with global teams and leveraging Power BI to track KPIs and benefits.

Qualifications

• Bachelor’s degree in a related field (Business, Finance, IT).
• 3–5 years in process improvement, transformation, or project delivery.
• Experience working across business and IT environments.

Responsibilities

• Identify and prioritize AI use cases across Finance processes (OTC, RTR, PTP).
• Define scope and implementation approach for AI use cases with ROI.
• Lead end-to-end AI pilots and deployments, managing timelines and risks.
• Track KPIs and realized benefits; contribute to executive dashboards (Power BI).

Skills

AI analytics

Process optimization

Stakeholder mgmt

Power BI

Data-driven decisions

Education

Bachelor’s degree in Business/Finance/IT

Tools

Power BI

Job description

We are looking for an AI Process Optimization Expert to drive the identification, design, and delivery of AI‑enabled process improvements across our global Finance organization.

This role sits at the intersection of Finance, IT, and AI transformation, acting as a key interface between business stakeholders and technical teams to translate operational challenges into scalable AI solutions. The position plays a critical role in advancing SGS’s Finance27+ strategy and broader AI adoption agenda.

YOUR MISSION

You will own the end‑to‑end lifecycle of AI‑driven initiatives, from identifying opportunities and defining use cases through to implementation, tracking, and value realization—ensuring measurable impact on efficiency, quality, and scalability.

KEY RESPONSIBILITIES

1. AI Opportunity Identification & Pipeline

• Drive the identification and prioritization of AI use cases across Finance processes (OTC, RTR, PTP)
• Facilitate workshops with Global Process Owners, FSS teams, and IT to uncover high‑value opportunities
• Maintain and continuously refine the AI opportunity pipeline aligned with Finance27+ priorities

2. Use Case Definition & Scoping

• Translate business challenges into structured AI use case frameworks (problem, data, success metrics, ROI)
• Define clear scope, feasibility, and implementation approach in collaboration with IT and AI teams
• Assess processes for AI readiness (data quality, standardization, automation potential)

3. Delivery & Project Coordination

• Lead coordination of AI pilots and implementations end‑to‑end (POCs → deployment)
• Manage timelines, dependencies, risks, and stakeholder alignment across Finance and IT
• Ensure solutions are aligned with business needs and integrate effectively into existing processes

4. Value Tracking & Reporting

• Track and report progress, KPIs, and realized benefits (efficiency gains, cost savings, quality improvements)
• Contribute to executive reporting and dashboards (e.g., Power BI tracking)
• Capture lessons learned and best practices to scale successful use cases

QUALIFICATIONS

• Bachelor’s degree in Business, Finance, IT, or related field
• 3–5 years in process improvement, transformation, or project delivery
• Proven experience working across business + IT environments
• Exposure to AI, automation, RPA or digital transformation initiatives
• Solid understanding of Finance processes (OTC, RTR, PTP)
• Experience in GBS / Shared Services / multinational environments is a strong plus

SKILLS

• Strong ability to translate business needs into structured, actionable use cases
• Solid project coordination & stakeholder management
• Comfortable working with senior stakeholders and facilitating workshops
• Analytical mindset with focus on data, KPIs, and value realization
• Proficiency in Microsoft 365; Power BI is a plus

WHY JOIN THIS ROLE

• Direct exposure to group‑level Finance transformation (Finance27+)
• Opportunity to work on high‑visibility AI initiatives across multiple countries
• Role at the center of SGS’s AI adoption and process optimization agenda
• Ability to shape how AI is leveraged at scale in a global organization