Operational Excellence - Business Excellence Advisory Sr Manager

Siegen HR Solutions; Mandaluyong; On-site; PHP 1,116,000 - 1,674,000; Full time

Job summary

A leading advisory firm located in Metro Manila is seeking a Senior Manager for Operational Excellence in Business Excellence Advisory. This role involves providing leadership for quality across operations, managing the Quality and Lean Six Sigma strategies, and transforming organizational focus towards prevention of issues. The ideal candidate will have over 15 years of experience, including 10 years in managerial roles, and strong proficiency in quality assurance and process management. A Bachelor's degree and MBB certification are required for this position.

Qualifications

• 15+ years of overall industry experience.
• 10+ years of managerial experience.
• 9+ years of experience in quality assurance.
• Broad financial knowledge for budgeting.
• Strong communication and presentation skills.

Responsibilities

• Provide overall leadership for Quality and OE.
• Drive the Strategic Quality Plan at operational level.
• Manage the Quality and Lean Six Sigma strategy.
• Transform focus from detection to prevention.
• Implement systems for improvement toward customer requirements.

Education

Bachelor's degree in any field

Master Black Belt (MBB) certified

Job description

Operational Excellence - Business Excellence Advisory Sr Manager

About the job Operational Excellence - Business Excellence Advisory Sr Manager

OVERALL PURPOSE:

• The primary function of this position is to provide overall leadership for Quality and OE
• To drive the Strategic Quality Plan at the operational level, defining and implementing strategic initiatives to ensure our continued success in the deployment of the OE practices

KEY RESPONSIBILITIES:

• Deploy quality plan at the operational level in conjunction with the Operational Excellence group to provide overall quality leadership to the site.
• Transform the organization from focused on conventional detection and containment to focused on best-in-class prevention.
• Guide, direct, maintain and monitor all activities associated with the successful application of Operational Excellence.
• Manage the Quality and Lean Six Sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements.
• Implement systems and processes that deliver improvement toward 100% conformance to customer requirements.
• Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction of invariability/defects in critical business processes.
• Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvement opportunities/projects to drive results.
• Provide a leadership role, must be capable of leading their organization on a continuous journey of sustained improvement. Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment.
• Ability to motivate, counsel, and constructively deal with people.

TO QUALIFY:

• Bachelor's degree in any field
• 15+ yrs of overall industry experience
• 10+ years Managerial experience
• 9+ years of experience in quality assurance
• Master Black Belt (MBB) certified obtained in the BPO/Shared Service industry
• Broad financial knowledge for budgeting, profit plan obtainment etc.
• Knowledge of lean concepts and process
• Strong communication and presentation skills
• Strong ability to influence
• Ability to think and drive strategic initiatives across a large span of operations
• Having had a stint in running large operations is preferred
• Needs to have worked in BPO – Operational Excellence (or similar) functions/operations