Operational Data & Finance Support Specialist

Vault Outsourcing OPC; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

Vault Outsourcing is seeking a detail-oriented Customer Experience Support Officer to back-office support, focusing on data accuracy, document management, financial administration, and maintaining reliable operational records for an international client.

The role emphasizes non-customer-facing tasks, strict data handling, and collaboration with finance, quality, and operations teams to ensure accurate records and timely reporting.

Qualifications

• Previous experience in BPO, administrative support, data processing, back-office operations, or a similar role.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong attention to detail and ability to manage repetitive or high-volume tasks.

Responsibilities

• Provide administrative support across residential and commercial service programs.
• Prepare, process, and maintain business records, job information, and supporting documentation.
• Review job details, installation records, and supporting documents for accuracy and completeness.
• Maintain organized and up-to-date digital files and records.
• Prepare internal reports to support operational monitoring and decision-making.
• Perform accurate data entry and system updates across business platforms.
• Review quotations, job records, and installation details to ensure information is complete and correct.
• Identify discrepancies, missing information, and data errors, and coordinate corrections with the appropriate teams.
• Maintain accurate and accessible records to support internal audits and operational requirements.
• Coordinate with internal teams, including finance, quality and compliance, and technical operations.
• Follow established procedures, work instructions, and system controls.
• Escalate issues involving incomplete information, conflicting records, or matters requiring management approval.
• Contribute to process improvements and help maintain efficient day-to-day operations.

Skills

BPO experience

Administrative support

Data processing

Attention to detail

Time management

Communication skills

Tools

Excel

Word

Outlook

Job description

Vault Outsourcing is seeking a detail-oriented Customer Experience Support Officer to back-office support, focusing on data accuracy, document management, financial administration, and maintaining reliable operational records for an international client.

The role emphasizes non-customer-facing tasks, strict data handling, and collaboration with finance, quality, and operations teams to ensure accurate records and timely reporting.