OPERATION ASSISTANT MANAGER

Joinimagine; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Joinimagine is seeking an Operations Assistant Manager to support the Operations Manager in daily activities and lead operational teams to meet targets, productivity, and quality standards.

You will drive process improvements, manage manpower, oversee SOP adherence, and coordinate with customers and internal stakeholders to ensure SLAs and safe, efficient operations.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Industrial Engineering, or related field.
• Minimum 3–5 years of experience in operations, logistics, warehousing, or supply chain management, with supervisory experience preferred.
• Strong leadership skills with the ability to manage and develop teams effectively.
• Excellent analytical and problem-solving skills with a focus on operational efficiency and continuous improvement.
• Proven experience in managing daily operations, productivity, and service level performance.

Responsibilities

• Assist the Operations Manager in planning, organizing, and overseeing daily operational activities.
• Ensure smooth and efficient execution of warehouse, logistics, transportation, or supply chain operations.
• Monitor operational performance and implement corrective actions when required.
• Manage and coordinate manpower allocation to meet operational demands.
• Supervise, coach, and develop supervisors, team leaders, and operational staff.
• Conduct performance monitoring and provide regular feedback to team members.
• Support employee engagement initiatives and foster a positive work environment.
• Assist in recruitment, onboarding, training, and performance evaluation activities.
• Maintain strong relationships with customers and internal stakeholders.
• Ensure fulfillment of customer service requirements and service level agreements (SLAs).
• Address customer concerns, complaints, and operational issues promptly.
• Monitor and analyze operational KPIs.
• Drive initiatives to improve productivity, quality, accuracy, and service performance.

Skills

Leadership

Analytical thinking

Process improvement

Stakeholder management

Communication

Planning & organizing

Team development

Results orientation

Customer focus

Education

Bachelor's degree in Business Administration / Supply Chain / Logistics / Industrial Engineering

Tools

Excel

PowerPoint

Word

WMS

TMS

ERP

Job description

About us

The Operations Assistant Manager is responsible for supporting the Operations Manager in the overall management and execution of daily operational activities. The role ensures that operational targets, customer requirements, productivity goals, quality standards, and compliance requirements are consistently achieved. The Operations Assistant Manager provides leadership to operational teams, drives continuous improvement initiatives, and ensures effective utilization of resources to meet business objectives.

Responsibilities

• Assist the Operations Manager in planning, organizing, and overseeing daily operational activities
• Ensure smooth and efficient execution of warehouse, logistics, transportation, or supply chain operations
• Monitor operational performance and implement corrective actions when required
• Ensure adherence to company policies, standard operating procedures (SOPs), and customer requirements
• Manage and coordinate manpower allocation to meet operational demands
• Supervise, coach, and develop supervisors, team leaders, and operational staff
• Conduct performance monitoring and provide regular feedback to team members
• Support employee engagement initiatives and foster a positive work environment
• Assist in recruitment, onboarding, training, and performance evaluation activities
• Maintain strong relationships with customers and internal stakeholders
• Ensure fulfillment of customer service requirements and service level agreements (SLAs)
• Address customer concerns, complaints, and operational issues promptly
• Participate in business reviews and customer meetings as required
• Monitor and analyze operational Key Performance Indicators (KPIs)
• Prepare and present operational reports, performance analyses, and improvement recommendations
• Drive initiatives to improve productivity, quality, accuracy, and service performance
• Support the achievement of business targets and operational objectives
• Identify opportunities for operational optimization and cost reduction
• Implement best practices to enhance operational efficiency and effectiveness
• Support change management initiatives and business transformation projects
• Ensure compliance with health, safety, security, and environmental standards
• Promote a culture of safety and operational excellence
• Conduct operational audits and ensure corrective actions are implemented
• Maintain compliance with company policies, customer requirements, and regulatory standards

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Industrial Engineering, or a related field.
• Minimum of 3 to 5 years of experience in operations, logistics, warehousing, or supply chain management, with supervisory experience preferred.
• Strong leadership skills with the ability to manage and develop teams effectively.
• Excellent analytical and problem-solving skills with a focus on operational efficiency and continuous improvement.
• Proven experience in managing daily operations, productivity, and service level performance.
• Strong knowledge of warehouse, transportation, inventory management, and supply chain processes.
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Experience using Warehouse Management Systems (WMS), Transport Management Systems (TMS), or Enterprise Resource Planning (ERP) systems is an advantage.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure, manage multiple priorities, and meet deadlines.
• Strong organizational and planning skills.
• Knowledge of health, safety, and quality standards within an operational environment.
• Results-oriented, customer-focused, and committed to operational excellence.

Preferred Competencies

• Team Leadership
• Operational Excellence
• Performance Management
• Process Improvement
• Customer Relationship Management
• Cost Control and Budget Management
• Decision-Making and Critical Thinking Project Management