OpenShift & OpenStack Partner Tech Advocate

Red Hat; España; On-site; PHP 7,524,000 - 10,031,000; Full time

Job summary

Red Hat is seeking an enterprise-level OpenShift & OpenStack PTAM to guide partner implementations across the EMEA region. You will lead technical reviews, architect solutions, and ensure successful delivery with partner teams and Red Hat engineers.

The role emphasizes strong communication, deep cloud expertise, and the ability to grow long-lasting partner relationships while mentoring others and contributing to internal initiatives.

Qualifications

• Experience in a support, development, engineering, or quality assurance organization.
• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes
• Advanced technical knowledge of OpenStack and it's components
• Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with an eye for detail
• Direct experience with a variety of hardware (or partner) vendors
• Experience with training and presentation delivery

Responsibilities

• Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions by understanding their top business goals and priorities.
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Forewarn partners of technology changes or potential disruptions to their service and advise on mitigation strategies
• Provide advice and guidance to partners about current and future Red Hat products
• Troubleshoot technical issues and drive issue escalation with Red Hat, partner and customer teams
• Complete analysis and present periodic reviews of operational performance to leadership
• Manage partner use cases and maintain clear and concise case documentation
• Create partner engagement plans and keep documentation relevant to a partner's solution updated
• Manage and grow partner relationships by delivering attentive, relationship-based support
• Build a sense of trust with partners and serve as their advocate within Red Hat
• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas
• Collaborate with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
• Travel, as necessary, to visit partners and attend events within the region
• Support enterprise partners implementing automated and containerized cloud application platform solutions
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• Establish and maintain parity with Red Hat cloud technologies strategy
• Engage with Red Hat's product engineering teams to help develop solution patterns, based on partner engagements, as well as personal experience, that drive platform adoption
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat cloud solutions and our cloud roadmap align to partner use cases

Skills

OpenShift & OpenStack

Cloud architecture

Technical account management

Customer relationship mgmt

Verbal and written communication

Enterprise IT knowledge

Multi-project management

Vendor engagement

Training and presentations

Education

Bachelor's degree in a technology-related discipline

Job description

Red Hat is seeking an enterprise-level OpenShift & OpenStack PTAM to guide partner implementations across the EMEA region. You will lead technical reviews, architect solutions, and ensure successful delivery with partner teams and Red Hat engineers.

The role emphasizes strong communication, deep cloud expertise, and the ability to grow long-lasting partner relationships while mentoring others and contributing to internal initiatives.