Onsite Technical Customer Success Engineer

TUV SUD PSB Philippines Inc.; Western Visayas; On-site; PHP 4,055,000 - 5,926,000; Full time

Job summary

Pioneer Square Brands is seeking a Technical Customer Success Specialist to work onsite at High Point, NC, with travel up to 30%. You will support customers in evaluating, deploying, and supporting our technology solutions, partnering with sales, product management, and engineering to deliver exceptional experiences.

You will develop deep product expertise, guide pilots, and help translate technical details into practical guidance for customers, while building strong cross-functional

Qualifications

• Bachelor’s degree in a technical, engineering, business, or a related field.
• 0-3 years’ experience in customer support, technical support, sales engineering, engineering, customer success, or related roles.
• Highly organized with strong project coordination and follow‑through skills.
• Early career professionals with strong technical aptitude and customer facing experience.
• Experience with technology products, hardware, software platforms, or customer facing technical support.
• Demonstrated ability to quickly learn technical products, systems, and concepts.
• Outstanding interpersonal and presentation skills, with the ability to translate complex technical details into clear explanations for customers.

Responsibilities

• Serve as trusted technical resource for customers and the sales team—answering questions, joining client meetings, and building confidence in our solutions.
• Build strong relationships with customers by engaging to understand their needs and provide tailored solutions that deliver value.
• Deliver engaging product demonstrations that highlight the power and capabilities of our mobile POS hardware.
• Collaborate with internal teams to ensure customer requirements are clearly understood and communicated.
• Assist customers with deployment, setup, and implementation of hardware solutions.
• Provide hands‑on technical guidance to support integration with customer systems.
• Collect feedback from pilot users to inform product enhancements.
• Serve as a primary point of contact for customer questions and support requests.
• Provide customer training on equipment use and maintenance.
• Escalate complex technical issues internally when needed.
• Help create customer support materials (troubleshooting guides, installation videos, FAQs).
• Develop and maintain expertise in our products, technologies, and customer use cases.
• Collaborate across cross‑functional teams to ensure seamless communication and deliver solutions aligned with customer needs.
• Continuously learn about industry trends and customer workflows.
• Translate technical information into clear guidance for customers.
• Support sales opportunities through on-site and virtual client visits, demonstrations, and relationship-building.
• Maintain accurate records of customer projects, milestones, and feedback.
• Coordinate internal resources to ensure commitments are completed on time.
• Manage multiple customer projects simultaneously.

Skills

Project coordination

Customer-facing

Technical aptitude

Presentation skills

Education

Bachelor’s degree

Job description

Pioneer Square Brands is seeking a Technical Customer Success Specialist to work onsite at High Point, NC, with travel up to 30%. You will support customers in evaluating, deploying, and supporting our technology solutions, partnering with sales, product management, and engineering to deliver exceptional experiences.

You will develop deep product expertise, guide pilots, and help translate technical details into practical guidance for customers, while building strong cross-functional