Onsite Site Lead — BPO Operations & Client Liaison

Jobs360; Philippines; Sur place; PHP 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

HMO Day 1

Unlimited Coffee

Free Parking

Game Lounge

Monthly Events

Referral Incentives

Statutory Leaves

Résumé du poste

Shore360 is seeking a Site Lead to act as the on-site client representative across BPO partner locations. You will oversee daily site operations, ensure SOP and security compliance, and drive productivity and service quality through KPI monitoring and escalation management.

The role requires a strong background in operations, leadership, and people management, with excellent English communication. This position is on-site at Clark Pampanga and reports to the Operations Head.

Qualifications

• Minimum 7 years in a similar role, preferably within a collaborative BPO or partnership-driven environment.
• At least 3 years of people management experience, including performance management and workforce development.
• Familiarity with robotic tele-operations and data annotation is an advantage.
• Willingness to learn and adapt to new tools and technologies used in robotic tele-operations, including VR headsets and game controllers.
• Strong and effective English communication skills, with ability to lead and collaborate across teams.
• Proactive mindset to identify issues, escalate when needed, and drive process improvements.

Responsabilités

• Site Operations Management: ensure compliance with security protocols, SOPs, and regulatory requirements; align workflows for consistency and quality; monitor performance and coordinate maintenance.
• Collaboration with BPO Partner: coordinate facilities/IT and address disruptions to minimize impact on productivity.
• People Management: oversee tele-operators across sites, monitor daily activities, and manage performance through KPIs.
• Alignment with client HQ: report to HQ, ensure governance, escalation handling, and real-time updates.

Connaissances

People management

Operations management

English communication

Process improvement

Leadership

Problem solving

Strategic planning

Outils

Robotic tele-operations

VR headsets

Game controllers

Description du poste

Shore360 is seeking a Site Lead to act as the on-site client representative across BPO partner locations. You will oversee daily site operations, ensure SOP and security compliance, and drive productivity and service quality through KPI monitoring and escalation management.

The role requires a strong background in operations, leadership, and people management, with excellent English communication. This position is on-site at Clark Pampanga and reports to the Operations Head.