Onsite Site Lead — BPO Ops & People Leader

JOBS360; Mabalacat; Sur place; PHP 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

Day 1 HMO Coverage

Unlimited Barista Coffee

Free Parking & Shuttle

Premium Game Lounge

Social Passion Clubs

Engaging Monthly Events

Silver Referral Incentives

Statutory Benefits

Résumé du poste

Shore360 is seeking a Site Lead to be the on-site client representative, directing day-to-day tele-operations and ensuring alignment with business objectives. You will oversee SOP adherence, governance, and performance across multiple BPO partner sites.

The role emphasizes staff planning, KPI tracking, and proactive issue resolution, with reporting to the Operations Head and regular updates to the client HQ. On-site at Clark, Pampanga.

Qualifications

• Must have seven years of relevant experience in a similar role within BPO or partnerships.
• At least 3 years of people management experience with performance oversight.
• Experience or familiarity with robotic tele-operations is an advantage.

Responsabilités

• Oversee site operations across BPO partner locations and ensure SLA alignment.
• Lead workforce efficiency, SOP adherence, and governance across functions.
• Manage KPIs, coaching, and capability growth for tele-operators.
• Coordinate with client HQ and HQ Operations for reporting and improvements.
• Ensure staffing aligns with demand forecasts and business continuity plans.

Connaissances

Leadership

English communication

BPO operations

People management

Quality improvement

Outils

VR headsets

Game controllers

Data annotation

Description du poste

Shore360 is seeking a Site Lead to be the on-site client representative, directing day-to-day tele-operations and ensuring alignment with business objectives. You will oversee SOP adherence, governance, and performance across multiple BPO partner sites.

The role emphasizes staff planning, KPI tracking, and proactive issue resolution, with reporting to the Operations Head and regular updates to the client HQ. On-site at Clark, Pampanga.