Onsite Operations Lead, BPO & Tele-Ops

Shore 360; Philippines; Sur place; PHP 1 200 000 - 1 800 000; Plein temps

Avantages offerts par ce poste

Day 1 HMO Coverage

Unlimited Barista Coffee

Free Parking & Shuttle

Premium Game Lounge

Social Passion Clubs

Engaging Monthly Events

Silver Referral Incentives

Statutory Benefits

Résumé du poste

Shore360 is seeking a Site Lead to serve as the client’s on-site representative in Clark, Philippines. You will oversee day-to-day site operations, ensure SOP and regulatory compliance, and drive workforce productivity across tele-operator teams at multiple BPO partner locations.

This role reports to the Operations Head and requires on-site presence with regular updates to the client HQ. You will manage staffing alignment with demand, monitor KPIs, coordinate with HQ analysts and HR, and lead

Qualifications

• Seven years minimum in a similar role (BPO/partnership-focused).
• At least 3 years of people management experience.
• Familiarity with robotic tele-operations and data annotation is a plus.
• Willingness to learn new tools and technologies used in tele-operations (VR headsets, game controllers).
• Strong English communication, cross-team collaboration, and stakeholder management.

Responsabilités

• Ensure compliance with security, SOPs, regulatory requirements across all tele-operations site functions.
• Monitor staffing, performance metrics, and SOP adherence to maintain productivity and service quality.
• Lead tele-operator performance management and coordinate coaching with HQ partners.
• Collaborate with BPO partner for facilities, IT, and operational needs without impacting productivity.
• Provide real-time reporting and escalation management to client HQ and US stakeholders.

Connaissances

English proficiency

Leadership

Operations management

Vendor coordination

Scheduling & staffing

Outils

Robotic tele-ops

VR headsets

Description du poste

Shore360 is seeking a Site Lead to serve as the client’s on-site representative in Clark, Philippines. You will oversee day-to-day site operations, ensure SOP and regulatory compliance, and drive workforce productivity across tele-operator teams at multiple BPO partner locations.

This role reports to the Operations Head and requires on-site presence with regular updates to the client HQ. You will manage staffing alignment with demand, monitor KPIs, coordinate with HQ analysts and HR, and lead