Onsite ServiceNow Support Specialist — ITSM/HRSD Expert

Recruitify_HR; Taguig; On-site; PHP 335,000 - 391,000; Full time

Job summary

Recruitify_HR in Taguig is seeking a ServiceNow Support Specialist to join our onsite team on a shifting schedule. The role focuses on incident resolution, configuration updates, and ongoing system health checks, with HRSD and ITSM processes supported.

The ideal candidate demonstrates strong problem solving, analytical thinking, clear communication, and collaborative skills to work with technical and non-technical users in a fast-paced BPO environment.

Qualifications

• Strong problem-solving and analytical skills.
• Service-oriented mindset with attention to detail.
• Excellent communication skills for technical and non-technical users.
• Strong collaboration and teamwork abilities.
• Adaptability and learning agility in evolving environments.

Responsibilities

• Monitor and resolve incidents/service requests in ServiceNow queue.
• Perform configuration updates, enhancements, and system maintenance.
• Conduct system health checks and assist with upgrades.
• Configure workflows, rules, notifications, and integrations.
• Support HRSD and ITSM processes including Case, Incident, Problem, Change, and Request Management.

Skills

Problem solving & analysis

Service orientation

Communication skills

Collaboration & teamwork

Adaptability & learning agility

Job description

Recruitify_HR in Taguig is seeking a ServiceNow Support Specialist to join our onsite team on a shifting schedule. The role focuses on incident resolution, configuration updates, and ongoing system health checks, with HRSD and ITSM processes supported.

The ideal candidate demonstrates strong problem solving, analytical thinking, clear communication, and collaborative skills to work with technical and non-technical users in a fast-paced BPO environment.