ServiceNow Support Specialist

Recruitify_HR; Taguig; On-site; PHP 335,000 - 391,000; Full time

Job summary

Recruitify_HR in Taguig is seeking a ServiceNow Support Specialist to join our onsite team on a shifting schedule. The role focuses on incident resolution, configuration updates, and ongoing system health checks, with HRSD and ITSM processes supported.

The ideal candidate demonstrates strong problem solving, analytical thinking, clear communication, and collaborative skills to work with technical and non-technical users in a fast-paced BPO environment.

Qualifications

• Strong problem-solving and analytical skills.
• Service-oriented mindset with attention to detail.
• Excellent communication skills for technical and non-technical users.
• Strong collaboration and teamwork abilities.
• Adaptability and learning agility in evolving environments.

Responsibilities

• Monitor and resolve incidents/service requests in ServiceNow queue.
• Perform configuration updates, enhancements, and system maintenance.
• Conduct system health checks and assist with upgrades.
• Configure workflows, rules, notifications, and integrations.
• Support HRSD and ITSM processes including Case, Incident, Problem, Change, and Request Management.

Skills

Problem solving & analysis

Service orientation

Communication skills

Collaboration & teamwork

Adaptability & learning agility

Job description

Company Profile

A BPO company that is a global provider of digital operations, automation, and technology services, helping enterprises streamline workflows, improve efficiency, and deliver better customer experiences.

A BPO company that is a global provider of digital operations, automation, and technology services, helping enterprises streamline workflows, improve efficiency, and deliver better customer experiences.

Position: ServiceNow Support Specialist

Company Industry: BPO

Work Location: Taguig

Work Schedule: Shifting

Salary: Php 30,000–35,000 gross

Work Set Up: Onsite

Job Requirements

• Strong problem‑solving and analytical skills
• Service‑oriented mindset with attention to detail
• Excellent communication skills for technical and non‑technical users
• Strong collaboration and teamwork abilities
• Adaptability and learning agility in evolving environments

Job Responsibilities

• Monitor and resolve incidents/service requests in ServiceNow queue
• Perform configuration updates, enhancements, and system maintenance
• Conduct system health checks and assist with upgrades
• Configure workflows, rules, notifications, and integrations
• Support HRSD and ITSM processes including Case, Incident, Problem, Change, and Request Management

Recruitment Process

• Initial Interview
• 2nd Interview
• Job Offer