Onsite Service Delivery Manager (Temporary)-Lead & Inspire

TTEC; Cainta; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Paid time off

Wellness benefits

Tuition reimbursement

Healthcare benefits

Job summary

TTEC in the Philippines is seeking a Temporary Service Delivery Manager to lead onsite in Cainta, Rizal. You’ll mentor and coach a team, resolve issues, and ensure delivery excellence for client goals while maintaining a positive work environment.

You’ll report to the Senior Manager, Service Delivery, drive performance metrics, and coordinate training on new information. Expect a dynamic role with growth opportunities, a competitive package, and benefits.

Qualifications

• Lead and mentor a team to meet client goals.
• Answer associate questions and escalate issues.
• Maintain quality customer experience on calls.
• Manage multiple tasks and projects with strong time management.
• Monitor attendance and ensure a positive work environment.

Responsibilities

• Lead and mentor a team to meet client goals.
• Answer associate questions and escalate issues while ensuring quality customer experience on calls.
• Report to Senior Manager, Service Delivery and drive performance improvements.

Skills

Leadership

Mentoring

Coaching

Customer focus

Data interpretation

Time management

Organizational skills

Team motivation

Job description

TTEC in the Philippines is seeking a Temporary Service Delivery Manager to lead onsite in Cainta, Rizal. You’ll mentor and coach a team, resolve issues, and ensure delivery excellence for client goals while maintaining a positive work environment.

You’ll report to the Senior Manager, Service Delivery, drive performance metrics, and coordinate training on new information. Expect a dynamic role with growth opportunities, a competitive package, and benefits.