Onsite Retail Customer Care Specialist — Paid Training & Bonuses

247.ai Philippines; Taguig; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Paid training

Career opportunities

Allowances

Performance bonuses

Job summary

247.ai Philippines is hiring for a customer service role in Manila. The selected candidate will handle customer inquiries, deliver satisfaction, and resolve issues for global clients in a fast-paced call center environment.

Ideal applicants are 18+, high school graduates with call center exposure, and possess strong communication skills. On-site work is required, with training provided and opportunities for growth and performance-based bonuses.

Qualifications

• High school graduate with at least six months of call center experience.
• Senior high school graduate with or without call center experience.
• Willing to work on-site and have strong communication skills.
• Proficient in explaining product information to customers.
• Capable of handling issues and complaints professionally.

Responsibilities

• Deliver customer satisfaction and resolve problems for clients' customers.
• Resolve customer needs, concerns, and issues.
• Educate customers on detailed product information.
• Document customer cases properly.
• Escalate, transfer, and redirect customer concerns as needed.
• Learn during ongoing training and program updates to improve issue handling and satisfaction.
• Find solutions that go beyond standard procedures.

Skills

Communication

Customer service

Problem solving

Education

High School graduate

Senior High School graduate

Job description

247.ai Philippines is hiring for a customer service role in Manila. The selected candidate will handle customer inquiries, deliver satisfaction, and resolve issues for global clients in a fast-paced call center environment.

Ideal applicants are 18+, high school graduates with call center exposure, and possess strong communication skills. On-site work is required, with training provided and opportunities for growth and performance-based bonuses.