Onsite Records & Customer Service Associate

Accenture in the Philippines

Philippines

On-site

PHP 223,000 - 357,000

Full time

8 days ago

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Job summary

Accenture in the Philippines is seeking an Associate to review documents for completeness and compliance, verify agent and license details, and analyze information to determine appropriate handling. You will encode data in the system and update records as needed, supporting workflow and communication tasks on site at Gateway Cubao, Quezon City.

The role requires 1 year of relevant experience, proficiency in Microsoft Office, flexibility with shifts, and a willingness to adapt to the team's

Qualifications

Open to college graduates and undergraduates who have completed at least 2nd year.
Must have 1 year of experience in financial/healthcare/retirement/insurance accounts.
Proficient in Microsoft applications.
Must be willing to work full time onsite in Gateway Cubao, Quezon City.
Must be flexible with shifts.
Ability to adhere to current performance tool that team uses.
Coachable - Seeks out and accepts feedback to improve personal performance.

Responsibilities

Review completeness and compliance of all documents received.
Verify accuracy of agent and license information.
Analyze information to determine proper handling of work.
Encode agent, license and commission information in the system accurately.
Update existing agent record in the system, if needed.
Create and post correspondences, if needed.
Identify the next process based on the workflow and create necessary transactions.
Performs other task that may be assigned from time to time by Team Leader, Manager, Director.