Onsite Project Coordinator — Customer Delivery & Ops

CallTek, Inc.; General Santos; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Meal allowances

Shift differential

Onsite work

Job summary

CallTek, Inc. is seeking a diligent Project Coordinator to support customer service orders and projects from initiation to completion. You will work with customers, vendors, project managers, sales, engineering, and operations to ensure milestones are met and issues resolved.

The role emphasizes clear communication, organization, and the ability to juggle multiple projects. Onsite work in Cebu City or General Santos City is required, with standard hours M-F 9:00am–6:00pm ET.

Qualifications

• Experience in project coordination or service delivery preferred.
• Strong written and verbal English communication.
• Ability to manage multiple projects simultaneously.
• Experience with PM/CRM/ticketing systems preferred.
• Onsite work in Cebu City or General Santos City.

Responsibilities

• Coordinate and track customer orders/projects from assignment through installation, activation, and completion.
• Provide status updates and follow-up dates to customers and stakeholders.
• Maintain project documentation and milestones.
• Manage multiple priorities using project/order management tools.
• Coordinate site surveys, installation schedules, and vendor activities.
• Monitor progress, address delays, and manage risks.
• Communicate with customers, vendors, sales, engineering, and operations via email, phone, and Teams.
• Handle escalations and involve leadership when needed.
• Assist with KPI tracking, forecasting, and reporting.
• Maintain high level of customer service to drive timely completion.

Skills

Communication

Organization

Time management

Proactivity

Customer service

Multitasking

English proficiency

Tools

Salesforce

Smartsheet

Jira

Excel

Microsoft Teams

Job description

CallTek, Inc. is seeking a diligent Project Coordinator to support customer service orders and projects from initiation to completion. You will work with customers, vendors, project managers, sales, engineering, and operations to ensure milestones are met and issues resolved.

The role emphasizes clear communication, organization, and the ability to juggle multiple projects. Onsite work in Cebu City or General Santos City is required, with standard hours M-F 9:00am–6:00pm ET.