Customer Project Orchestrator (Onsite)

CallTek; General Santos; On-site; PHP 300,000 - 540,000; Full time

Job summary

CallTek in the Philippines seeks a results-driven Project Coordinator to drive customer orders and projects from kickoff to completion. You will coordinate with customers, vendors, project managers, sales, engineering and operations to keep milestones on track and issues resolved.

You will maintain documentation, use Salesforce, Smartsheet, Jira and Excel, manage multiple priorities, and provide clear status updates.

Qualifications

• Experience in project coordination or related fields such as service delivery or order management.
• Strong organizational and time-management skills to handle multiple projects.
• Excellent written and verbal English communication.
• Customer service and problem-solving abilities.
• Experience with project management, CRM, ticketing or order management systems.
• Comfort communicating with customers, vendors and cross-functional teams.
• Must work onsite in Davao City, Cebu City, or General Santos City.

Responsibilities

• Coordinate and track customer orders and projects from assignment through installation and completion.
• Provide clear status updates, next steps, and follow-up dates to customers and internal stakeholders.
• Maintain accurate project documentation, trackers, milestones and notes.
• Manage multiple priorities using Salesforce, Smartsheet, Jira and Excel.
• Coordinate site surveys, installation schedules and vendor activities.
• Monitor progress, address delays and risks, and communicate with teams.
• Escalate issues as needed and support leadership as required.
• Assist KPI tracking, forecasting, reporting and overall project delivery performance.
• Maintain high customer service levels and drive timely project completion.

Skills

Strong communication

Organized

Detail-oriented

Proactive

Time management

Tools

Salesforce

Smartsheet

Jira

Excel

Microsoft Teams

Job description

CallTek in the Philippines seeks a results-driven Project Coordinator to drive customer orders and projects from kickoff to completion. You will coordinate with customers, vendors, project managers, sales, engineering and operations to keep milestones on track and issues resolved.

You will maintain documentation, use Salesforce, Smartsheet, Jira and Excel, manage multiple priorities, and provide clear status updates.